Virtual Assistant to Sales AU background ZR334JOB

This is a remote position.

• Promptly address customer queries regarding products services pricing and order processes. Provide accurate and helpful information to potential customers to assist them in making informed purchasing decisions.
  
• Accurately transcribe dictation notes from customers and team members ensuring clear and concise communication of relevant information. Maintain organized documentation of notes for future reference and followup.
  
• Conduct phone conversations with customers to qualify quotes understand their specific requirements and provide personalized assistance in selecting the most suitable products or services.
  
• Handle incoming calls from customers professionally and courteously. Listen attentively to customer concerns resolve issues promptly and escalate complex matters to the appropriate department if necessary.
  
• Assist customers with order modifications including changes to shipping addresses product quantities and delivery schedules. Process order amendments accurately and efficiently to ensure customer satisfaction and timely order fulfillment.
  

Requirements

• Proficiency in Microsoft Office 365.
  
• Minimum typing speed of 60 WPM.
  
• Comfortable making outbound calls.
  
• Excellent customer service skills.
  
• Strong time management abilities.
  
• Ability to multitask in a fastpaced environment.
  
• Polite phone manner and good written skills.
  

Benefits