Shore Excursion Manager

Key Responsibilities:

Lead and manage the shore excursion team including excursion coordinators tour guides and transportation staff to ensure seamless operation and delivery of highquality excursions.

Develop and maintain relationships with local tour operators vendors and tourism boards to source and negotiate contracts for a diverse range of shore excursions that cater to the interests and preferences of our guests.

Collaborate with onboard departments including itinerary planning guest services and marketing to promote and sell shore excursions to guests and maximize revenue opportunities.

Plan and organize logistics for shore excursions including transportation equipment rental permits and reservations to ensure smooth execution and guest satisfaction.

Conduct preexcursion briefings and trainings for tour guides and staff to ensure they are knowledgeable enthusiastic and equipped to deliver exceptional guest experiences.

Monitor excursion operations and guest feedback to identify areas for improvement and implement corrective actions as necessary to enhance the guest experience and drive customer satisfaction.

Maintain accurate records of excursion bookings revenue expenses and guest feedback and prepare reports for management review and analysis.

Ensure compliance with safety regulations environmental guidelines and ethical standards in all aspects of shore excursion operations.

Qualifications:

Bachelors degree in Hospitality Management Tourism Business Administration or related field; Masters degree preferred.

years of experience in the hospitality tourism or cruise industry with a focus on shore excursion management tour operations or destination management.

Strong leadership and managerial skills with the ability to motivate and inspire a team of diverse individuals to achieve common goals.

Excellent communication and interpersonal skills with the ability to build relationships and negotiate contracts with external vendors and partners.

Knowledge of destination management principles local tourism regulations and cultural sensitivities in various regions around the world.

Proven track record of revenue generation cost control and profitability in shore excursion operations.

Ability to work independently and make sound decisions under pressure in a fastpaced dynamic environment.

Proficiency in Microsoft Office Suite and other relevant software applications for data analysis reporting and inventory management.

Remote Work :

No