Housekeeping Manager

Key Responsibilities:

Lead and manage the housekeeping team including room attendants supervisors and laundry staff to ensure the cleanliness comfort and safety of guest accommodations and public areas.

Develop and implement housekeeping procedures standards and training programs to ensure consistent quality and efficiency in cleaning and maintenance operations.

Coordinate with other onboard departments including guest services food and beverage and facilities management to address guest requests maintenance issues and special cleaning requirements.

Conduct regular inspections of guest cabins public areas and backofhouse facilities to ensure compliance with company standards cleanliness protocols and safety regulations.

Monitor housekeeping supplies and equipment inventory levels and coordinate procurement and replenishment as needed to support daily operations.

Maintain accurate records of housekeeping activities including room occupancy cleaning schedules maintenance requests and inventory usage and prepare reports for management review and analysis.

Provide leadership guidance and training to housekeeping staff fostering a culture of teamwork accountability and continuous improvement.

Respond to guest inquiries concerns and complaints regarding housekeeping services promptly and professionally and take appropriate action to address and resolve issues to guest satisfaction.

Qualifications:

Bachelors degree in Hospitality Management Hotel Administration or related field; Masters degree preferred.

years of experience in housekeeping management preferably in the hospitality or cruise industry with a track record of success in leading and managing a diverse team of housekeeping staff.

Strong knowledge of housekeeping principles practices and techniques including cleaning methods sanitation standards and laundry operations.

Excellent organizational and time management skills with the ability to prioritize tasks delegate responsibilities and meet deadlines in a fastpaced dynamic environment.

Strong leadership and interpersonal skills with the ability to motivate coach and develop staff and foster a positive and productive work environment.

Proficiency in Microsoft Office Suite and other relevant software applications for data analysis reporting and communication.

Attention to detail and a commitment to upholding the highest standards of cleanliness safety and guest satisfaction.

Flexibility to work varied shifts including evenings weekends and holidays as required in a 24/7 operation onboard a cruise ship.

Remote Work :

No