Tech Partner mfd

1KOMMA5

We seek a highly skilled Tech Partner (m/f/d) to join our growing tech team. 1KOMMA5 is building Germanys largest onestopshop for sale installation and services related to solar heat pumps electricity and charging infrastructure. And they are all connected! Be a part of our mission!

Your mission

• Provide comprehensive inperson enduser support for both tools and hardware
• Provide remote support employees in other countries and regions
• Be an essential part of change management in your region
• Never reassign tickets to others. You own your tickets and can ask other pros in the team for development!
• Contribute to the global IT strategy and make sure that it is well aligned with company needs
• Use your resilience to collaborate in a fastpaced agile environment and adapt to changing priorities
• Liaise with local staff and stakeholders to ensure the overriding core focus on IT (specifically with tooling) is extended globally
• Automate! Automate! Automate!
• To cross functionally align with key stakeholders in the broader Tech org to ensure we can capitalize on where overlaps can exist
• Aligning widespread changes as 1k5 expands adapts and changes
• Be hands on with standard tooling configurations and implementation
• Listening training and supporting our international user base (L1L2 support)

Your profile

• Minimum of 12 years of Technology service desk support experience
• Ability to demonstrate design thinking methodology
• Having worked or interned in fast growing startup environments is a huge plus!
• Experience with transformation/change management
• Understanding and management experience with Tech tooling stacks
  • Google Workspace Microsoft Office Slack Atlassian
  • MDM tools including InTune and Kandji
• English and the local (DE) language in both written and verbal communication (C1/C2)

Benefits

• Contribute to a dynamic and highly motivated team with people who have proven that they can make things happen and move companies forward
• With your work you accelerate the energy and mobility transition and make a concrete contribution to the sustainable transformation of our energy infrastructure
• You move in flat hierarchies and have direct contact with the managing directors as well as short decisionmaking paths
• Work with and learn from other skilled engineers and join conferences and exciting meetups
• You can work remotely (Germanywide) with offices in Berlin Hamburg and Munich
• See the direct impact of your work on a rapidscaling user base
• Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass