Apptio Technical Support Lead

looking for a Apptio Tech Support Lead for SEI. Apptio is a SAAS tool that SEI uses in accounting for allocation of expense across the organization.

This candidate will be the the main point person for support and will need to go onsite for a hybrid schedule.

Top 3 most important skillsets

Apptio Specific

1. Support of Apptio ITP as well as CT including datalink jobs and file copy jobs
2. Apptio calculation triage and creation
3. Ability to trace data flows throughout the entire system

General Skills

1. Ability to create detailed requirements by discussing with users and understanding issues
2. Dataflow and system documentation
3. Ability to effectively communicate to both highly technical support from Apptio as well as translate to business users

Apptio Technical Support Lead

What you will do:

• • Works closely with SEI finance leadership to provides new reporting capabilities and support strategic vision around monthly reporting needs Import transform and rationalize data from internal systems of record understanding system integration points and impacts on production.
  • Gather functional and business requirements from internal clients and translate into a functional hosted solution design which meets customer needs provides maximum solution value and is within scope of Apptio products/services.
  • Configure test & document Apptio Dashboard reports and underling data models to meet function design and specifications.
  • Responsible for administering and day to day managing of system production support reporting development cycles including business requirements design test management integration strategy deployment and training.
  • Own end to end the monthly calendar for the Apptio system responsible for monthly opening and closing of the forecast supporting the monthly close process annual / strategic plan and associated dashboard reporting.
  • Conduct data quality and gap analysis develop a maturity plan and collaborate with data source owners on data sets Responsible for delivering Apptio system integration enhancements and optimization capabilities for dashboard reporting.
  • Perform data loads monitoring integrity of data analysis and maintenance of reference data and mapping issues solving of data errors.
  • Support data connectivity through APIs and those embedded within our tool and develop integrations and modeling across large data sets.
  • Monitor & control dashboards that focuses on data reconciliations and controls quickly escalating issues troubleshooting and problem solving.
  • Works with IT leaders to develop & deliver data capabilities needed for Apptio tools streamlining overall system architecture including configuration and components and ensures usability/functionality of components.
  • Is the technical contact for the company when communicating to the Apptio Operations and/or Engagement Management teams Support the Forecast and Annual Budget processes.

What we need from you:

• • Minimum of a bachelors degree in Data Analytics Management Information Systems Finance or related degree and 3 to 5 years of relevant experience or a combination of education training and experience.
  • Knowledge of financial management processes (Budgeting Forecasting Cost Allocations etc.) 5 years or more of related professional experience
  • Minimum three years of recent experience as an Apptio System Administrator and executing custom solution in TBM Studio.
  • High degree of organization and ability to manage multiple competing priorities simultaneously. Strong understanding of formulaic logic in MS Excel (if statements vlookup pivot tables macros etc.)
  • Experience working with large data sets in Excel History of analytical problem solving and quickly resolving datarelated issues.
  • Able to thrive in a collaborative and crossfunctional environment.