Customer Service Representative

Overview:

Key Responsibilities:

• Respond to customer inquiries via phone email and live chat in a professional and timely manner
• Resolve customer complaints and issues with patience and empathy
• Process customer orders changes and returns
• Identify and escalate priority issues to the appropriate channels
• Provide product and service information to customers
• Keep records of customer interactions and transactions
• Ensure customer satisfaction and provide professional customer support
• Collaborate with other departments to resolve customer issues
• Stay uptodate with product knowledge and company policies
• Contribute to team goals and objectives through positive communication and collaboration
• Assist in training new customer service representatives
• Utilize CRM software to manage customer interactions and data
• Adhere to all company policies and procedures
• Maintain a positive empathetic and professional attitude towards customers
• Strive to meet or exceed customer service performance metrics

Required Qualifications:

• High school diploma or equivalent
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multitask prioritize and manage time effectively
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to work in a team environment
• Problemsolving skills and the ability to think on your feet
• Patient and empathetic with a positive attitude
• Ability to handle stressful situations and remain calm under pressure
• Basic knowledge of using Microsoft Office applications
• Adaptability to different shifts and schedules including weekends and holidays
• Proven track record of working well under pressure while maintaining professionalism
• Ability to demonstrate assertiveness and confidence when dealing with difficult customers

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