D365 Business Central Support Analyst

Job Description

1. 1st and 2nd line support of 365 Business Central
2. Escalate in house queries to 3rd party support teams.
3. At least 2 years support experience working with D365 BC ideally with finance users.
4. Strong written and verbal English speaking communication skills
5. Experience of working in a helpdesk environment.
6. Identify gaps in user training that we need to address via updating user manuals.
7. Work with finance team BC users to understand different business processes and identify areas that require escalation to systems team for review.
8. Broad modular understanding ideally including finance supply chain OR manufacturing.
9. Provide the company with essential reporting and data analysis on user issues.
10. Develop solutions that improve the efficiency and capability of ERP system users.
11. Perform financial analyses and implement actions to improve profitability.
12. Liaising with the development and functional teams to assist in proactive development of system to improve efficiencies within the purchase and sales ledger teams.

purchase and sales ledger teams,financial analyses,finance,helpdesk environment,1st and 2nd line support,reporting,communication,data,modular understanding,communication skills,data analysis,english,teams,d365 business central,solutions development,ledger,user training,finance team bc users,development and functional teams,english speaking communication skills,finance users,manuals,escalation