Customer Care Agent - German or Dutch or French speaking fmxd

Join the ride!

We are expanding our fleet and with an increase in customers we are looking for you to strengthen our CustomerCareTeam in fulltime as a

Customer Care Agent German or Dutch or French speaking (f/m/x/d)

Deine Aufgaben

• You are our first point of contact for all our customers
• You help our customers to get out of tricky situations by supporting them around the topics: ongoing rental our vehicles functions of the app and payment options
• You take inquiries by phone chat and email and solve them as quickly as possible during your shifts
• You are efficient in finding out how to solve issues to provide the best and most effective solution
• You filter important information and give detailed reports/feedback about malfunctions in the app or vehicles to your colleagues and other teams
• You understand that quality lies within the detail hence accomplishing customer requests with accuracy in order to provide highquality service is our priority at all times

Deine Strken

• You are a real problem solver and enjoy assisting customers in need
• You are very communicative and have excellent interpersonal skills
• You are ideally familiar with the use of customer support softwares
• You have working proficiency and communication skills in verbal/written German and/or Dutch and/or French one of the languages English is a must have
• You have a lot of fun at work and a high level of team spirit and with a lot of positive vibes you keep the fun factor constant in our Customer Care team
• You know how to deliver a great customer experience and always go an extra mile
• You are empathetic and have a positive attitude with a desire to help our customers

Warum MILES

• Salary: Earn a gross monthly salary of 2370.00 complemented by monthly performancebased bonuses and additional pay for Sunday night and holiday shifts.
• Shift plan: Our shift schedule is determined 4 weeks in advance providing you with clear and predictable working hours.
• Retirement: Secure your financial future with our attractive pension plan.
• Mobility: Choose between monthly MILES credits or the Deutschlandticket.
• Fitness: Enjoy a subsidized Urban Sports Club membership for your physical and mental wellbeing.
• Discounts: Access 1500 providers for discounts on sneakers theater visits and more.
• Home Office: Enjoy the flexibility of working from our office in Berlin and from home.
• Diversity: Join our diverse team of 50 nationalities with English as the primary language.
• Growth: We prioritize personal development through knowledge sharing and training opportunities with the support from our HR Team and the Team Leads.
• Amenities: Enjoy fresh coffee beverages fruits snacks and lunch during allhands meetings.
• Social Impact: We dedicate a portion of our revenue to support regional social projects actively contributing to the wellbeing of society and the environment. #milescharity