Lder de Atendimento
Lder de Atendimento
Posted on :
10-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2704375
Lder de Atendimento:
Atividades:
Liderar a equipe do Call Center;
Acompanhar o desenvolvimento do time;
Realizar coleta de ndices para gerar relatrios de produo;
Planejar escalas para desenvolvimento das atividades;
Realizar a troca de perifricos do Call Center quando necessrio;
Realizar pesquisa de satisfao da operao;
Planejar treinamentos para ensino e reciclagem;
Realizar auditoria referente aos processos e atendimento.
Requisitos:
Ensino Mdio Completo;
Experincia em processos de operao de telemarketing; (Desejvel)
Gesto de conflitos;
Ter noes bsicas da NR17;
Possuir slidos conhecimentos no sistema Hubsoft;
Bons conhecimentos em Excel e WhatsApp;
Dinamismo;
Organizao;
Boa comunicao.
Employment Type
Full Time
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