Technical Support Re....
Technical Support Representative
Posted on :
10-04-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Jobs by Experience
0-1years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
10-04-2024
Job Description
Req ID : 2703567
At Luxer One we re on a mission to relentlessly improve the way the world receives
goods! We design and deploy package locker solutions for retail office universities
as well as apartment complexes throughout the US and Canada. We are committed to
making life simpler by automating package acceptance and solving the complete
package problem. We integrate best in class hardware and state of the art software to
create the best user experience.
We are seeking an experienced representative to join our team in the Technical Support
Representative role.
Job Description:
Our Technical Support team is committed to providing topquality customer service.
This role is focused on developing our people by building proud dynamic teams while
helping representatives reach their personal and professional goals.
In this role you will respond to requests from property management staff through
various channels including phone email and chat. This role will involve indepth
knowledge of the Luxer One package acceptance systems.
What youll do:
- Responding to phone calls emails and online chats from property managers and field technicians
- Remotely troubleshooting systems using a computer interface
- Reviewing and following up on CRM tasks
- Projects as assigned by management
- Assisting field technicians with questions while they are in the field performing repairs.
- Successfully identifying the root cause of a problem recommending solutions and implementing those solutions in a locker system.
- Creating field technician job scopes and coordinating the visit with parts shipped
- Working within a team to manage workload and daily activities
- Fully understand how to Install configure and troubleshoot Luxer lockers hardware & software
- Ability to take on new tasks and learn new technologies in a fastpaced work environment.
- Applying knowledge and understanding of routers/switches/firewalls
Requirements
Who you are:
- Candidates must have strong technical support experience (13 years of direct technical support experience).
- Possess a degree in a technical field or progress towards a degree in a technical field preferred
- Strong knowledge of the iOS ecosystem
- Strong communication skills both verbal and written
- Troubleshooting problemsolving and multitasking skills
- Passionate and incredibly driven with stellar computer skills
- Excellent time management skills including the ability to multitask organize and prioritize
- Able to research and grasp information across multiple tools while speaking with clients
- Positive attitude friendly selfstarter who can help take initiative solution driven adaptable flexible passionate and empathetic.
NOTE: This position may allow for remote work when assigned and require the
utilization of remote audio and visual tools.
Benefits
- Youll have opportunities to advance. Were fans of helping our employees learn different aspects of the business be challenged with new tasks be mentored and grow.
- As Luxens we celebrate one anothers differences and ideas. Were proud of our culture of diversity and inclusion and we have programs that bring us together on important issues and provide educational opportunities for all employees.
- Were there for you 401k with matching generous PTO flexible work arrangements and excellent medical dental and vision weve got you covered!
Who you are: Candidates must have strong technical support experience (1-3 years of direct technical support experience). Possess a degree in a technical field or progress towards a degree in a technical field preferred Strong knowledge of the iOS ecosystem Strong communication skills, both verbal and written Troubleshooting, problem-solving, and multi-tasking skills Passionate and incredibly driven with stellar computer skills Excellent time management skills, including the ability to multitask, organize and prioritize Able to research and grasp information across multiple tools while speaking with clients Positive attitude, friendly, self-starter who can help take initiative, solution driven, adaptable, flexible, passionate and empathetic. NOTE: This position may allow for remote work, when assigned, and require the utilization of remote audio and visual tools.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
