Virtual Desktop Infrastructure

About Client:

• A leading IT Sector Company

Responsibilities:

• Troubleshoot internet connectivity issues by reviewing firewall logs and performing advanced network troubleshooting.
• Configuring new network equipment per ITEGRIA documentation and client specifications Firewall/Router/Switch/Access Points
• Create and build out Amazon workspaces for new users or existing users whose Workspace may need a rebuild
• Troubleshooting Amazon Workspace issues while utilizing CloudWatch and other AWS services to determine cause
• Familiar with Cisco Umbrella (Open DNS) Able to add exceptions configure and administer Open DNS policies
• Familiar with MSP360 Will assist with creating backup sets restoring files troubleshooting backup errors etc.
• Advanced troubleshooting of Office 365 services such as email delivery Azure AD Intune Teams Spam Settings etc.
• Advanced knowledge of Windows Server Operating Systems Group Policy and Windows Server OS troubleshooting
• Ability to properly create firewall rules and policies per application/service requirements and client needs
• Troubleshoot and Fix user issues and maintain the availability of VDI services.
• Assess virtual machine and VDI risks and perform contingency planning
• Establish and maintain service levels monitor vSphere and Horizon View infrastructure and manage vSphere alarms.
• Troubleshoot and resolve issues related to VM availability etc.
• Maintaining VDI golden images installing client applications.
• Perform daytoday VDI administration tasks including maintenance hotfixes patches upgrades and security configurations
• Resolving all Service Requests and Incidents in a timely manner
• Support & mentor level 2 and Level1 engineers

Skills & Experience:

• Graduate (BCA MCA Bachelors on Computer )
• Indepth knowledge of Virtual Desktop infrastructure architecture connectivity and security.
• Mandatory Certification : ITIL V4 Foundation MCSE AWS CCP & CCNA VMWare certification
• Firewall and security skills.
• Networking design skills.
• Programming Language (Powershell).
• Cloud Computing skills.
• Networking skills.
• Basic knowledge of operating systems.
• Good communication skills
• Problemsolving and troubleshooting skills

Remote Work :

No