Personal Injury Specialist

Job Title: Personal Injury Specialist

Location: Salford Quays Manchester or Haywards Heath West Sussex

Salary: 3235k DOE Benefits

About the Job

Our client are an awardwinning innovative insurance and technology organisation delivering marketleading motor insurance underwriting distribution finance technology and legal services.

Are you a specialist in the field of handling complex personal injury claims Perhaps you have also settled Scottish and Irish claims to enhance your expertise and knowledge Looking for the next step up

Well look no further! Were on the lookout for a skilled and experienced Personal Injury Specialist to join our clients growing organisation in either Salford Quays Manchester or Haywards Heath West Sussex.

Its all about being assertive playing a key role in supporting the customer through their PI claims journey from initial contact to case resolution youll be an expert in your field showing empathy and building strong working relationships.

Youll be a great fit for the role if you have these skills:

• Investigative mindset: Our clientspersonal injury cases will involve gathering facts studying legal documents and conducting detailed investigations. Being adept at research helps build a solid claims case.
• Excellent Communication: As a personal injury specialist youll interact with clients insurance companies and Claimant solicitors. Effective communication is essential for conveying information clearly.
• Analytical: Youll need to analyse complex situations assess evidence and make informed decisions. An analytical approach helps in evaluating complex PI claims.
• Negotiation: Negotiating settlements with insurance companies or other parties is a common aspect of personal injury work. Being a skilled negotiator is key.
• Deadline driven: Timeliness is essential in legal matters. Personal injury specialists must manage deadlines for filing documents responding to inquiries and meeting requirements of a claim.

Our clientslove flexibility and hybrid working they offer 4 days work from home and just 1 day in the office (after 3 months probation period subject to your performance) but if you prefer to be in the office more thats good with them!

Job responsibilities:

• Own and manage a portfolio of moderately complex Personal Injury third party motor claims and associated damage claims as defined below; within own agreed authority levels of up to 55000:
  • Vulnerable Road User Claims; Pedestrians motor cyclists bicycles
  • Specific KYO Claimant solicitors
  • Initial fraud concern cases if not retained by Fraud e.g. LVI
  • Moderate bodily injury claims and psychological trauma
  • Claims managed within the Personal Injury Claims Portals
  • Scottish & Northern Ireland Jurisdiction Claims

• Manage and negotiate (a small caseload) of development files outside own authority limit on strict referral to Senior Personal injury Specialists
• Ensure all files are reserved accurately and liability is agreed within existing case law and accident circumstances
• Responsible for ensuring the reserves fully reflect the level of damages on each file
• Process and authorise claim payments as required within personal authorities
• Effectively negotiate with customers suppliers and all relevant ThirdParty representatives
• Proactive management assessment and sign off all litigation including tracking trends and identifying process improvements
• Ensure any bodily injury claims which exceed the large loss criteria are reviewed and promptly reported to our Large Loss team
• Ensure all continuous improvement ideas are raised via the Team leader or Technical Lead
• Identify and champion potential fraudulent claims and participates in internal audit activity
• Act as a mentor buddy and referral point to our Personal Injury Handlers
• Assist colleagues with new starter training
• Develop and maintain effective relationships with colleagues and business partners
• Carry out duties activities and tasks as directed within the Customer and Operations pillar
• Ensure compliance with Company Policies Values and guidelines at all times

Experience & knowledge:

• Proficient Experience of handling personal injury claims including indemnity validation accurate reserve setting liability resolution quantum assessment and settlement techniques
• Proficient Experience of handling third party Injury claims liaising effectively with different claimant representatives (KYO/ Non KYO)
• Proficient knowledge of liability assessment
• Proficient knowledge of RTA liability and litigation processes and ability to risk assess cases. Good knowledge of RTA/Article 75 and how or when to apply
• Detailed knowledge of all appropriate and relevant personal injury case law and the current legal landscape
• Proficient knowledge of motor claims including all areas of moderately complex Personal injury (as listed in Job Responsibilities)
• A good knowledge of working with the MOJ and OIC portals
• Full understanding of the main principles of English Scottish Irish and Foreign Law as it applies in the technical motor claims and legal field
• Solid understanding of all aspects of motor claims to include credit hire litigation and potential fraud
• Experience of working and assisting colleagues in a team environment
• Commercial awareness and ability to shape counter strategies

Skills:

• Thorough and effective communication skills both verbal and written
• Strong Negotiation and influencing skills
• Excellent time management and organisation skills
• Good assertive skills
• Auditing and coaching skills
• Ability to act as a mentor/develop other and detect training needs.
• Ability to identify areas of business improvement.

Behaviours:

• Tenacious and strong negotiator.
• Selfmotivated and enthusiastic
• Able to evidence a thorough approach to claims handling
• Emphasis on attention to detail and accuracy
• Ability to work on own initiative and equally collaborate with others
• Flexible approach and positive attitude
• An organised and proactive approach
• Confident in presenting complex information