Personal Injury Negotiator Triage

Job Title: Personal Injury Negotiator Triage

Location: Salford Quays Manchester

Salary: 2526.5k DOE Benefits

About the Job

Our client arean awardwinning innovative insurance and technology organisation delivering marketleading motor insurance underwriting distribution finance technology and legal services.

Are you looking for an opportunity thats both challenging and rewarding We invite you to dive into the world of motor insurance claims handling and join our clients vibrant team as a Personal Injury Negotiator in our Triage team.

Were on the lookout for someone exceptionalsomeone like you! Where your skills passion and drive can make a real impact. Youll be at the heart of the claims processing team managing lowlevel claims from the start to finish ensuring compliance with regulations and maintaining files within our clients high service standards.

Youll have the knowhow of triaging low level claims (up to 10k) ensuring theyre processed like a breeze. Accuracy is your middle name youll reserve and manage files like a pro making sure you keep the communication flowing with policy holders.

Our client would love to have you on the team if:

• You have a good understanding of insurance motor claims liability indemnity and FCA requirements
• Youre customerfocused selfmotivated and organised qualities we treasure
• Youve got hands onexperience of the Official Injury Claim (OIC) or Ministry of Justice (MOJ) portals

Our clientsoffices are in Salford Quays Manchester theylove flexibility and hybrid working offering4 days work from home and just 1 day in the office (after successful completion of your3 months probation period subject to your performance) but if you would prefer to be in the office more thats good with them too!

Job responsibilities:

• Proactively process and handle low level Personal Injury claims
• Handling each claim to the conclusion of the liability decisionmaking period
• Responsible for ensuring the reserves fully reflect the expected level of damages on each file
• Conduct detailed and compliant telephone interviews with customers on there claim
• Promptly identify potential fraudulent claims and other claims with large loss triggers
• Instruct and then proactively manage cases allocated to claims investigators and other suppliers
• Ensure compliance with the relevant sections of MOJ Reforms Civil Procedure Rules Personal Injury Pre action Protocol and Road Traffic Act
• Ensure that all files are reserved accurately and promptly
• Process cheques on claims files as required
• Build and maintain relationships both internally and externally
• Maintain diary within SLAs and KPIs to ensure effective and timely decision making

Experience & knowledge:

• Previous experience in handling Personal injury Claims or Third Party Claims
• Good understanding of insurance motor claims including liability and indemnity
• Knowledge of the Official Injury Claim (OIC) or Ministry of Justice (MOJ) portals (Advantage)
• Great communication skills both verbal and written
• Excellent time management and organisation skills with the ability to prioritise work
• Problemsolving skills with the ability to adopt a logical approach to resolving problems
• Actively identify and engage in areas of business improvement
• Able to work on your own initiative and as part of a team
• A flexible approach and positive attitude
• Good numeracy and literacy skills and strong customer service skills
• Confident in presenting information in a clear and concise manner
• Strives to deliver performance targets and drive business improvements

Skills & Qualifications:

• Excellent communication skills both verbal and written
• Negotiation and influencing skills
• Good time management and organisation skills with the ability to prioritise work
• Excellent attention to detail
• Strong customer service and problem solving skills
• Good numeracy and literacy skills
• Computer literate
• 
  

Behaviours:

• Emphasis on attention to detail and accuracy
• Selfmotivated and enthusiastic
• Customer focussed
• Takes initiative to make decisions
• An organised and proactive approach
• Able to work on your own initiative and as part of a team
• A flexible approach and positive attitude

Wed love to review your application :)