Customer Experience Associate

About us:

Convertedin is a marketing operating system for eCommerce. It utilizes data and shoppers insights to create personalized multichannel marketing that boosts customer engagement and maximizes their return on their marketing budget by leveraging artificial intelligence capabilities. Convertedin has helped more than 800 eCommerce worldwide.

Our goal is to deliver exceptional experience to our customers converting them into passionate promoters! To do so our Customer Experience (CX) teams are available 24/7 to fulfill customers requests fix issues hear their voices and advocate for them to deliver solutions that make their lives easier.

By joining the CX team your role as Customer Experience Associate will include the below responsibilities.

• Communicate with existing and potential customers through different inbound channels.
• Acknowledge and fulfill customers inquiries and resolve their complaints.
• Escalate customerimpacting issues to respective teams and own the case until resolution.
• Review and approve Ads created by customers ensuring compliance with our Ads guidelines.
• Validate and execute refunds to eligible customers upon request.
• Respond to customer reviews on Google play and App stores.

Requirements:

• 01 year of customer service experience preferred in call center and/or social media moderation.
• English level B1
• Strong communication skills.
• Solid problem solving skills.
• Ability to work on night and overnight shifts.