VDOT Technical Support Analyst 4

VDOT Telecommunications Coordinator HYBRID
VENDOR MAXIMUM SUBMITTAL $54.29/h

*local candidates strongly preferred
*ALL interviews conducted ONSITE NO exceptions
*FIRST 90 DAYS ONSITE NO exceptions
*engagement to be extended beyond 6/30/24 probably for 612 months

VDOT is seeking a Telecommunications Coordinator for its Central Office work location in Richmond VA. This position will renew on July 1 2024 with options for renewal at the end of each fiscal year moving forward.

The VA Dept of Transportation IT division is seeking a motivated individual to fill the role of IT Telecommunications Coordinator. An ideal candidate would be an individual who places a highpriority on providing exemplary customer service and is comfortable working independently and in small groups to achieve desired results.

The candidate will also have experience or be proficient in the following areas:
Request Order and Inventory Management
The role will require monitoring an inbound request queue and processing orders in TEBS for telecommunications devices and services. Once the orders have been placed the candidate will be required to track the order to completion and to ensure appropriate details are captured and entered in the asset management system.

Provisioning and Customer Service
Experience provisioning wireless mobile devices such as smartphones tablets MiFis etc. and configuring those devices in an Enterprise environment. This role requires a significant amount of in person interaction with customers to include device activation configuration troubleshooting and support.

Bill Analysis and Review
Reviewing Analyzing and processing telecommunications billing to include identifying trends errors and filing disputes when appropriate.

VOIP Admin Support
Experience administering a VOIP environment (provisioning devices services ordering etc.)

The candidate should also have a basic understanding of circuits and network items for the purpose of ordering tracking inventory and reconciling billing on a regular basis.

Required/Desired Skills Skill Required /Desired Amount of Experience Procurement and Inventory Management Required 2 Years Customer Service and Support of Android/IOS Mobile Devices Required 3 Years Data Analysis (i.e. Financial billing and reconciliation Highly desired 3 Years VMWare Workspace One Mobile Device Management Nice to have 1 Years Vendor relationship management (Verizon AT&T etc.) Highly desired 2 Years Questions No. Question Question1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment Question2 Please list candidates email address. Question3 In what city and state does your candidate PERMANENTLY reside Question4 Is the candidate available to interview ONSITE in Richmond VA if requested This is REQUIRED. Question5 Is the candidate available to work ONSITE in Richmond VA 5 days/wk for the first 90 days This is REQUIRED. Question6 How soon after an offer can your candidate start