Jr Customer Success Manager for USEuropean Market mfx - Berlin Mitte

Location: Berlin Mitte Germany
Employment Type: Fulltime
Language Requirements: Fluent in GERMAN & ENGLISH (Written & Spoken)
Work Environment: Onsite (Remote work not available)
Travel: Willingness to travel across Europe when required.
Eligibility: Open to European Union citizens or Foreigners with a valid Residence/Work Visa in Germany due to local regulations.
Start Date: As soon as possible

About Us
Join Tomorrow Biostasis GmbH a pioneering German tech startup headquartered in Berlin focused on advancing the field of Biostasis and human cryopreservation. Were on a mission to scale our operations globally prioritizing scientific excellence and medical quality.

The Role
We are in search of an enthusiastic Junior Customer Success Manager to be the bridge between our company and our clients across Europe. We are currently expanding to the United States. Your primary mission will be to ensure the successful onboarding of customers fostering longterm relationships through highlevel service and cultivating a vibrant community around our company.

We are seeking a candidate with a genuine passion for serving others. This individual should derive satisfaction from going above and beyond to ensure our customers feel valued supported and connected to our community. The ideal candidate will approach every interaction with empathy and a serviceoriented mindset aiming to exceed expectations and foster positive experiences.

Tasks

Key Responsibilities

• Customer Onboarding & Management (70% of your time):

• Successfully onboard customers ensuring a complete signup and understanding of our services.

• Act as an Account Executive maintaining regular communication with customers including checkins birthday messages and gifts.

• Build a robust community by delivering an exceptional level of service making our clients feel valued and engaged.

• Conducting customer satisfaction surveys and analyzing feedback to identify areas for improvement.

• Monitoring customer usage and engagement with the product to identify opportunities for upselling or crossselling.

• Customer Service Administrative Support (20% of your time):

• Assist in managing CS operations including supplies procurement and coordination with service providers (For instance dispatch Welcome Box to members etc.)

• Support financial operations by managing pending payments sending reminders etc.

• Special Projects and Events (10% of your time):

• Contribute to the organization of international conferences social events and workshops aimed at enhancing community engagement with our members.

• Participate in and propose improvements to our processes and operations.

Requirements

Requirements

• Think of the service as an opportunity to make a real difference not just a task.
• Be proactive and wellorganized with a sharp attention to detail.
• Fluent in English and German able to chat effectively with our diverse customers.
• Have that entrepreneurial spark to selfmanage and take the lead.
• Be creative resultsoriented and keep an open mind.
• Techsavvy with topnotch computer skills.
• A great communicator who can handle various customer interactions.
• It would be awesome to have previous experience in customer success within cuttingedge companies (but its not a dealbreaker).

Benefits

Why Join Us

• Professional Development: Grow with a startup that values entrepreneurial mindsets. Propose and lead projects that add value.
• Mentorship: Learn from a leadership team with a wealth of experience across various domains.
• Culture & Perks: Enjoy free snacks coffee and beer along with lively team events.

Dive into an exciting role that blends customer care with community building at the forefront of Biostasis technology. Apply now to become a key player in our growth and success story.