Assistant Manager - WFM

Ready to take your Workforce Management (WFM) skills to the next level

Were seeking a seasoned Assistant Manager WFM in Mumbai or Pune to join our client highperforming BPO team! Are you an analytical leader with a passion for optimizing operations Do you thrive in a fastpaced environment where your decisions directly impact success If so then this opportunity is for you!

You need to be flexible in UK Shift s

Why You Should Apply:

• Lead with Impact: Spearhead core WFM activities including forecasting capacity planning rostering scheduling headcount tracking and seating.
  
• Develop Your Team: Guide and mentor your team while fostering a collaborative and resultsoriented environment.
  
• Make a Difference: Your expertise will play a critical role in ensuring operational efficiency and delivering exceptional client service.
  

Requirements

Who Were Looking For:

• Proven track record of success as a WFM professional with a minimum of 5 years of experience.
  
• Minimum 2 years of experience in a team management role within Operations Planning or Workforce Management.
  
• Indepth knowledge of WFM principles forecasting methodologies and scheduling optimization techniques.
  
• Strong analytical skills with proficiency in WFM software tools (e.g. Blue Prism Teleopti).
  
• Excellent communication and interpersonal skills to effectively collaborate with crossfunctional teams.
  
• Demonstrated leadership qualities and the ability to motivate and guide your team.
  
• Flexibility to work rotational UK Shifts (5 days window starts from 1.00pm to 2.00am).