Contact Center Team Leader
Posted on :
07-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2696301
- Oversee daily operations within the contact center, ensuring adherence to policies and quality standards.
- Lead, inspire, and develop a team of agents to deliver exceptional customer service in Spanish.
- Analyse performance metrics to identify areas for improvement and implement proactive solutions.
- Manage customer queries and complaints, ensuring swift and satisfactory resolutions.
- Coordinate with other teams to streamline processes and enhance overall service delivery.
- Drive initiatives aimed at improving team morale and increasing job satisfaction among members.
- Stay updated on industry practices and customer service technologies.
- Conduct regular training sessions to ensure agents are well-versed in product knowledge and service protocols.
Employment Type
Full Time
Department / Functional Area
Key Skills
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