IT Helpdesk specialist

• Mandatory: B.Sc. in Computer Science, Information Technology or Similar field

• Mandatory: 2+ years’ experience working with Microsoft Client and server platforms as a helpdesk technician.

• Mandatory: Microsoft certifications: Windows Client; Managing Modern Desktop; Azure

• Mandatory: 1-year experience in Azure, Microsoft 365 Suite support.

• Mandatory: Knowledge of Basic Network support.

• Optional: Knowledge of Helpdesk ticketing system.

• Desirable: Network Certifications Network+/CCNA

Key responsibilities & competencies:

• Serving as the first point of contact for customers seeking technical assistance over the phone or email.

• Performing remote troubleshooting through diagnostic techniques and pertinent questions.

• Performing on-site installations and support.

• Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc.)

• Install and configure Windows and other desktop software.

• Configure and manage connectivity and storage

• Maintain Windows

• Protect devices and data

• Deploy Windows client

• Manage identity and access by creating and maintaining AD users.

• Manage compliance policies and configuration profiles

• Manage, maintain, and protect devices

• Manage apps

• Rollout patches.

• Assist in person or remotely in the resolution of support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction

• Maintain printing systems and assist with network printer system maintenance

• Maintain backup system and processes.