Responsibilities:
All aspects of user and license management including new user setup/deactivation roles profiles permissions public groups OWD sharing rules
Salesforce configuration changes including (but not limited to) Flow assignment rules approval processes fields page layouts record types dynamic layouts apps actions custom settings mobile administration dashboards and report
Custom flows
process Builder
Understanding of basic triggers/Apex code knowledge
Sandbox environment management
DevOps/release management experience.
Identify and gather requirements translating into best practice scalable solutions with a focus on exceptional user experience
Identify unused or underutilized platform features
Create a platform roadmap and define priorities liaising with stakeholders
Own the communication of any platform changes to end users and stakeholders
Data management to improve Salesforce data quality implementing rules and automation as needed
Proactive system maintenance including Security Reviews Release Updates Health Check and Optimizer
User support tickets
User and license Management
Monitor and improve user adoption
New user and ongoing user training
Technical documentation
Management of integrated applications and thirdparty suppliers including (but not limited to) Hub spot Outreach DocuSign Churn Zero LinkedIn Marketo Coach360 Cloudingo and the Sales Intel product.
Qualifications and Background
Strong Salesforce product knowledge and at least 7 years of Salesforce Administration handson experience with Sales Cloud or your Salesforce product
Certified Salesforce Administrator
Additional Salesforce certifications e.g. Advanced Administrator Platform App Builder
Excellent communication skills in English both verbal and written
Individual Contributor
Desirable:
Bachelors/Postgraduate degree or professional qualification
Knowledge Skills and Abilities
Required:
A proactive attitude to platform enhancements
Designing scalable bestpractice solutions
Excellent relationshipbuilding skills
Excellent technical and interpersonal communication skills
Ability to liaise with stakeholders at all levels
Translating requirements into technical solutions
Experience in change management and governance
Training end users and key stakeholders
Technical documentation
Available and responsive to questions
Experience implementing Salesforce configuration changes
DevOps/release management experience