Technical Support Agent with German

• Providing 1st level IT support to client employees via phone email chat or selfservice portal
• Assisting client employees in the operation of user systems and peripheral devices
• Performing root cause analysis and troubleshooting including monitoring IT requests and issues in the client s ITSM system
• Collaborating with client s 2nd level service organizations and external service providers for issue resolution
• Utilizing internal knowledge databases to ensure a high first resolution rate

• Proficient or bilingual level of German and advanced English
• Experience in 1st or 2nd level IT support particularly in a large company environment
• Solid IT knowledge especially in Windows 10 Office 365 MS Teams and hardware and software troubleshooting
• An analytical approach to complex issues with familiarity in ITSM ticket systems (ideally in ServiceNow)
• Knowledge of processes according to ITIL V4 a strong customer and service orientation as well as a reliable and systematic way of working

• An excellent remuneration package based on experience skills and performance
• Full paid training on the company and the project youll be working on
• Career development programs specialized courses and language classes
• A dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Fulltime 39 hours/week permanent contract with a choice of fixed schedules
• An office in the center of Barcelona

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