Infrastructure Engineer II Code BPADLRIEII

• Identify develop and maintain required infrastructure systems and services of the company.
  
• Perform rollout in coordination with the support groups.
  
• Providing smart hand support i.e. acting as a proxy for a resource who isnt able t perform the tasks him/herself following specific instructions
  
• Assists on monitoring IT Infrastructure system 24/5.
  
• Implementation and operation of all systems and infrastructures which includes network server services telephony service and system monitoring user support/help desk enddevice management servers storage and related software.
  
• Provides technical support of all infrastructure systems and services.
  
• Upgrade systems and services to the latest stable firmware releases.
  
• Setting up developing and maintaining systems and services within the company and its clients.
  
• Provides regular and timely Systems and Services report status.
  
• Communicate systems and services event status using established protocols.
  
• Generate and manage incidents change and requests within company ITSM portal for proper tracking and handling.
  
• Handles Infrastructure level issues escalated by Client Services.
  
• Resolve monitored or reported Infrastructure level IT incidents using approved response procedure and escalate incidents via Escalation Protocol if required.
  
• Major/Crisis Incident Management: Has the capability to resolve Major/Crisis incident if it falls within troubleshooting responsibilities/capacities.
  
• Coordination with Vendors Service Providers and contractors.
  
• Provides infrastructure monitoring and support during change implementation.
  
• Complete daily operational tasks within the predefined SLA.
  
• Drives improvements in processes to Reduce Incident Mean Time to Detect (MTTD) and Mean time to Restore (MTTR)
  
  
• Device Management
  

• Implementation configuration and monitoring of device management policies set compliance and respond to noncompliance.
  
• Conduct testing with updates before releasing.
  
• Ensure that tested updates are rolledout to all managed devices.
  

• Authentication
  

• Create and Manage single sign on and MFA policies with Google and synced applications (Zoho Zoom Ring Central etc)
  

• Email and Collaboration Systems
  

• Manage support and provide assistance with email routing spam filters email alerts phishing attempts etc.
  
• Manage support and provide assistance with email authentication issues email delivery assurance and failures etc.
  
• Implement and maintain data loss prevention policies and respond to quarantines
  

• Cloud based URL filtering
  

• Create manage and support URL filtering SSL certificates and cloud application control
  
• Create reports and analyze blocked traffic and traffics that are not captured and blocked
  
• Proactively manage identified violators to limit any data loss risks
  

• Servers and Domain Management
  

• Manage and maintain both prod and test instances of Lightsail servers
  
• Get involved with stakeholders and developers testing and deployment for significant and major changes.
  
• Monitor and observe resource utilization and manage capacity
  
• Monitor and update website certificates
  
• Respond to any issues latency downtime resource utilization
  
• Ensure that regular backup is running and is available
  
• Create and maintain domain records. Ensure domain renewal and security
  

• Telephony
  

• Manage and maintain VoIP and PBX systems
  
• Respond to issues such as call quality call routing call forwarding
  

• Compliance Ensure that all policies are enforced and regularly updated as required
  
• Ensure that security standards are enforced and any irregularities are captured and responded
  
• Perform regular audits to identified departments and campaigns as required
  
• Ensure daily operations and troubleshooting documentations are relevant and up to date.
  
• Identifies gaps and improvements in processes and protocols.
  
• Correlate problems by monitoring tickets event reporting systems and other sources of
  
• information to quickly identify/resolve/escalate infrastructure problems.
  
• Performs adhoc responsibilities/assignments from time to time
  
  

Requirements

• Diploma or higher in IT related disciplines with minimum 3 years of work experience
  
• Holder of CCNA or related certification is preferred
  
• Experience with Enterprise and Service Provider platforms and architectures such as Google Workspace Zoho Zscaler PRTG PFSense and Cisco devices.
  
• Strong attention to detail with excellent time management and organization skills independent excellent interpersonal skills highly motivated and able to work under pressure.
  
• Exceptional English communications both written and verbal
  
• Must be willing to work in Makati City 24/7 shifting schedule with minimal coverage during holidays and weekends.
  
• Must be willing to travel to different sites of Area Creatives Hub Inc. within Makati CBD.
  

Benefits