Receptionist - Royal Beach Club

Job Number

Job Category Administrative

Location The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Position Summary

This position works at the Sports Club Reception desk. He/She acts as a main customer contact for all Sports club members and guest along with processing all administration. He/She provide information and instruction to guest/visitor inquiries in regard to operation of Sports Club. He/she performs daily quality checks, ensures that all Sports reservation tasks are performed to The Ritz-Carlton standards.

The Primary Responsibilities Of The Role Include

Customer contact

• Welcomes arriving club members and hotel guests to the Sports Club.
• Provides full information about Sports club to any potential members.
• Ensure that all inquires are handled according to The Ritz-Carlton Brand Standards
• Handle reservation request received via telephone, fax, email or in person in an accurate, complete and timely manner
• Ensure guests and club members sign in/out correctly
• Ensure that guest and members profiles are linked to Book4time report
• Note and follow up on members and guest inquiries
• Focus attention on guests need while remaining calm and courteous
• Drive sales of Sports club event
• Perform daily quality checks to ensure all Sports reservations have been handled according to The Ritz-Carlton and property standards
• Work cohesively with other departments and co-workers as part of a team
• Handle guests complaints by inputting daily in GXP and ensure proper follow up
• Perform daily checks of all membership according to the procedures and issue Sports cub and Marina membership cards.
• Perform daily checks of all reception checklist and task list
• Ensure excellent customer service and standards at all times as well as behaving in a professional manner during shift.
• Liaise with Fitness Team of hotel guests arrival