Concierge 402

Employer: Sindalah Island Neom
Sindalah is a premier island destination for yacht owners the wealthy and exclusive getaway seekers in a unique relaxed yet vibrant atmosphere. Sindalah aims to capture the spirit of glamour exclusivity and luxury to create a destination renowned for its vibrant and exquisite ambiance glamorous experiences and exemplary standards.

Destination Island for the ultrahighnetworth Saudi and International community is holding a few upscale to ultraluxury resorts a beach club a yacht club a golf course and clubhouse serviced apartments and much more.

The brightest minds in the world are coming together to build a better future; a dream where as citizens of the future we are adding significant value to our environment and the world beyond NEOM.

And you have an opportunity to become a part of this amazing project!

Location: Sindalah Island Saudi Arabia
Contract: 1224 months
Joining date: within one month (once documents are ready)
Working hours: 6 days weekly 910 hours per day including 1 hour break

Position: Concierge
Salary: 10800 SAR (2880 USD)

Company Provides:
Accommodation
Transportation
Airplane tickets
Medical insurance & life insurance
Annual leave
Public Holidays
Duty Meals
Uniform

Requirements:
• High School Diploma; hospitality certification is a plus.
• Over 5 years experience within a major hotel group/hotel management company in the capacity of
Guest Services Customer Service or Hotel Front Desk/Concierge Services
• Excellent interpersonal written and verbal communication skills with the ability to communicate in
English (mandatory) Arabic (preferred) and other languages (preferred)
• Excellent problemsolving and multitasking skills with a principled approach to understanding problems and opportunities to inform decisionmaking
• Track record of successful guest hospitality service
• Maintain a working knowledge in the area of guest accessibility (ADA)
• Consistent punctual and regular attendance as a key member of the Guest Relations team with the
ability to work flexible hours including weekends and holidays
• Proficiency with Microsoft Office Suite programs (Excel Word Outlook) and computer literacy
• Experience with ticketing and booking systems is a plus.
• Strong sense of responsibility and professional presentation.
• Strong organizational skills to maintain an orderly reception area and effectively manage appointment schedules and administrative tasks.
• Ability to work in a fastpaced environment.
• Familiarity with hospitality industry standards
• Excellent customer service skills.
• Strong attention to detail.

Key Responsibilities:
• Interact with guests in a friendly and professional manner making them feel comfortable and valued.
• Engaging in active listening with guests confirming or clarifying information as needed.
• Accommodating guests according to their needs ensuring guests have a seamless journey and
experience with concierge services.
• Respond to guest inquiries special requests and complaints in a timely and professional manner
finding the most appropriate means of escalation if a situation needs further attention.
• Responding efficiently explaining possible solutions and ensuring that guests feel supported and
valued.
• Provide information about facilities services and amenities available at Sindalah.
• Understanding and striving to meet or exceed guest expectations while providing excellent consistent
customer service.
• Remain calm and composed in highpressure situations such as emergencies or dealing with upset
guest effectively resolving issues or escalating them appropriately.
• Coordinate with other stakeholders and team members to ensure a seamless guest experience and
journey at all times
• Capable of managing multiple conversations and inquiries simultaneously with efficiency and
accuracy.
• Manage hotel and experience bookings for guests as well as booking transfer and ferry tickets to/from Sindalah Island.
• Provide information about schedules fares and services to guests.
• Maintain the privacy and security of guests' information and adhere to any confidentiality protocols and policies set by NEOM and Sindalah.
• Perform other duties as assigned by management.