IT Service Desk Support Specialist
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Job Description
IT Service Desk Support Specialist
Talentry is looking for a Service Desk Specialist to help users resolve computer issues as well as to perform company projects relating to IT. The right person for this role will use his or her experience providing technical support for tier I resolution. He or she will also work directly with more Sr. Engineers to provide higher level people and project support both remotely and in person.
The right person for this role will provide hardware software and systems support for employees and customers onsite and remotely. This includes installation and new user configuration for PCs Laptops printers monitors and other peripherals on Windows computers but primarily troubleshooting and upgrading these technologies. This role is primarily an enduserfocused role solving problems resolving tickets providing password resets updating software/hardware other typical enduser IT support for a multisite office environment.
This position will start out onsite in Carlsbad with a possible eventual hybrid schedule.
Requirements
Requirements:
Degree certificate or similar in a technical field.
23 years of experience providing IT support.
Software and hardware audits.
VoIP telephone wireless network troubleshooting.
Tier I network and server issue resolution.
Demonstrated customer support experience.
Proven communication and documentation skills.
Benefits
Excellent salary benefits and a fantastic work environment.
The right candidate can do much of this activity from home, so we require a self-sufficient, accountable, motivated person who is intelligent, organized, and can handle multiple tasks simultaneously. While we don t expect someone to work excessive hours, we do need someone who has availability. The right person for this role will enjoy moving the ball down the field on each of our key activities. This person will be proactive, and able to manage administrative activities. OptimEyes AI offers a highly unique product that addresses enterprise-wide risks on a single integrated dashboard, and is poised for quick growth.
Employment Type
Full Time
