Air Travel Consultant with German

In collaboration we areworking with a leading airlines. Together were looking for proactive and customerfocused Air Travel Consultants with German who would like to join the team in Brno or remotely anywhere in Czech Republic.

Work model: Onsite in Brno or remotely/work from home from anywhere in Czech Republic after 10 weeks

Employment type: Fulltime or Parttime after 6 months

DUTIES AND RESPONSIBILITIES:

• Be a primary contact for customers of the airlines via incoming phone calls in German and English
• Assist the customers with their reservations cancellations online checkin guidance in terms and policies and more
• Register details of your conversations in a dedicated system
• Provide timely and friendly resolution to customers enquiries while maintaining a high level of speed and quality to meet standard KPIs

REQUIREMENTS:

• Fluent German (B2) and fluent English (B2) language both verbal and written
• Willingness to relocate to Czech Republic or already residing there
• Good computer skills
• Optimistic friendly positive stressresilient personality serviceoriented profile
• Ability to work in shifts also night shifts in a fastpaced environment
• If you wish to work remotely a fast and stable wired internet connection (at least 16/10 mbps) and a smartphone is necessary

OFFER:

• Work from home is available in Czech Republic after the 10 weeks training with a small financial support and occasional sponsored office visits
• Paid startup training and professional development sessions
• Fulltime job with possibility of going parttime after 6 months if the KPIs are met
• Schedule pattern from Monday to Sunday known 2 weeks in advance changing biweekly with six 85 hours long shifts of work the first week and 4 days the next week (consecutive) including night shifts
• Relocation support with accommodation for the first 10 weeks travel cost reimbursement and SIM card
• Unlimited employment contract with 3 days of probation period
• 10 days of fully paid training
• Meal allowance of 85 CZK net per day
• Multisport card
• Language course contribution
• 22 working days of vacation after the 3 months of probation period and 25 days after 3rd year
• 4 free consultations with a psychologist monthly
• Public health and social insurance
• A dynamic and diverse job in a pleasant and modern environment