Residence Lounge Associate

Customer Service:

• Greet and welcome guests as they enter the lounge.
• Provide information about the lounge menu, drink options, and any promotions or special events.
• Take orders and serve food and beverages to guests in a friendly and efficient manner.

Menu Knowledge:

• Have a thorough understanding of the lounge's menu, including food and beverage options, to assist guests with their selections.
• Make recommendations based on guest preferences and menu offerings.

Order Processing:

• Input orders accurately into the point-of-sale (POS) system.
• Ensure that orders are delivered promptly and accurately to the guests.

Beverage Preparation:

• Prepare and serve a variety of beverages, including alcoholic and non-alcoholic drinks.
• Follow established recipes and presentation standards.

Cleanliness and Organization:

• Maintain a clean and organized work environment, including the bar area, tables, and seating.
• Ensure that glasses, utensils, and other bar equipment are clean and properly sanitized.

Upselling and Promotion:

• Promote special offers, happy hour deals, and promotions to encourage additional sales.
• Upsell premium menu items or recommend pairings with food selections.

Cash Handling:

• Handle cash and process payments accurately.
• Provide change and receipts to guests, and process credit card transactions.

Customer Engagement:

• Engage with guests in a friendly and professional manner, creating a welcoming atmosphere.
• Anticipate and respond to guest needs, providing exceptional service throughout their visit.

Adherence to Policies:

• Follow the hotel's policies and procedures, including safety and hygiene standards.
• Adhere to any legal regulations related to the service of alcohol.

Team Collaboration:

• Coordinate with kitchen staff, bartenders, and other team members to ensure smooth operations.
• Communicate effectively with colleagues and other departments within the hotel.

Event Support:

• Assist in the organization and execution of special events or functions in the lounge area.
• Collaborate with the events team for successful coordination.