Guest Service Repres....
Guest Service Representative
Posted on :
30-03-2024
Employer Active
1 Vacancy
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Job Description
The ideal candidate will be responsible for providing exceptional customer service to our guests managing reservations and ensuring a pleasant and memorable stay for all guests. You will be the first point of contact for our guests and will provide information and assistance throughout their stay.
Our Front Desk Associates are the first impression our guests have with our business and it is essential that they create a positive first impression with a professional energetic and enthusiastic demeanor in order to provide an exceptional guest experience.
Hours: 7am 3pm including weekends. Must be available to work holidays as needed.
What we offer you:
- Competitive Wages
- Paid Time Off
- Hilton hotel travel discounts
- Bonus Plan
- Holiday Pay
- Advancement opportunities
The essential functions of a Guest Service Representative position include:
- Performing the checkin and checkout process
- Answer all incoming and inhouse phone calls
- Assist callers with making and/or changing reservations
- Assist all guests as necessary to ensure a positive experience
- Ability to work while standing for extended periods of time.
- Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction
Requirements
Candidates must possess the following knowledge skills and abilities:
- Great attention to detail
- Excellent knowledge of local attractions and entertainment venues
- Considerable knowledge of computer systems for registration reservations and backup systems
- Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
- Ability to read write speak and understand the English language to communicate with employees and guests
- Ability to effectively interact with internal and external customers some of whom will require a high level of patience tact and diplomacy to defuse anger collect accurate information and resolve conflicts
Education/Experience
- Comparable hotel size and scope of experience preferred.
english,customer service,check-in
Employment Type
Full Time
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