Customer Care Specialist Mexico Italian Speaker

Your mission

We are looking for a Customer Care Specialist based in Guadalajara or similar time zone to give support to users in Spanish Italian and English.
As a Customer Care Specialist you will be responsible to provide assistance and support to customers across various markets: from Mexico Spain USA Latin America Italy United Kingdom South Africa and other countries. The aim is to solve their inquiries in order to attain the highest level of satisfaction and comfort.

What youll be doing

• Respond to customer inquiries: Engage with customers primarily through written channels such as live chat and email addressing queries from sports clubs utilizing the Playtomic booking system as well as from players using the Playtomic app or website.
• Educate customers on system features: Facilitate the onboarding process for club managers and staff through web meetings while proactively providing informative guidance to app users via written channels.
• Resolve technical issues: Collaborate with our product team to accurately identify report and address bugs and user feedback ensuring seamless functionality for all users.
• Collaborate across teams: Work closely with country managers Customer Success managers the marketing team and other departments to synergize efforts toward achieving company objectives.
• Improve your skills and knowledge: Stay abreast of product updates industry trends and customer service best practices to continually enhance performance and effectiveness.
• Adhere to policies and procedures: Maintain compliance with company policies procedures and guidelines related to customer care privacy security and regulatory requirements.

In summary your role is crucial in ensuring the highest level of customer satisfaction driving product improvement to meet customer expectations and contributing to the overall success and expansion of our company.

Who youll be playing with

You will be part of a team of 4 Customer Care in Mexico and a total of 24 Global Customer Care team members!

Our Ideal Player

• A proactive and customeroriented attitude
• Experience in customer service
• Fluency in English Italian and Spanish
• Racket sports lover!

Extra points

• Lives in Guadalajara Mxico In this case it would be a hybrid agreement.
• Experience using Zendesk as a customer support platform
• Experience working at SaaS companies and business models

Whats in it for you

• Salary: Depending on experience to be discussed in the first meeting
• Opportunity to work in a top international team
• 15 days of vacation day off on your birthday 2 days off for Wellness days in August.
• 1 additional day off per year worked.
• Cobee benefits: Medical insurance gastos para Despensa Restaurante y Gasolina
• Gympass discounts in several plans that include gyms personal classes access to free apps for wellbeing nutrition etc.
• Remote work flexibility

Our hiring process

Last and for you to start warming up we want to show you what our process looks like:

• Hiring Manager Interview with our Customer Care Manager in Mexico
• People Manager Interview
• Customer Care director

About PLAYTOMIC

Were worlds largest racket sports App for players and clubs. Our goal is to socialize sports practice: through the app players can book courts find other players with similar skill levels and join a social community dedicated to playing.

Since 2017 Playtomic has earned the trust of national and international investors consolidating it as one of the main world players in sports digitalization. You will find 150 coworkers around the world with headquarters in Spain and offices in Madrid Italy Portugal Sweden Finland Belgium UK USA and Mexico.