Customer Service Representative

Position: Customer Service Representative

Company Overview:

Paradise Architectural PANELS & STEEL is a leading manufacturer and distributor of highquality architectural panels and steel products. With over 20 years of experience in the industry we are committed to providing our customers with innovative and durable building materials. Our company is based in Baltimore MD but we serve clients nationwide.

Job Overview:

We are seeking a highly motivated and customeroriented individual to join our team as a Customer Service Representative. In this role you will be responsible for providing exceptional service to our clients and ensuring their satisfaction with our products and services. This is a fulltime position with opportunities for growth and advancement within the company.

Key Responsibilities:

Serve as the primary point of contact for all customer inquiries and concerns

Respond promptly and professionally to customer emails phone calls and other forms of communication

Provide accurate and detailed information about our products and services

Process orders returns and exchanges in a timely manner

Collaborate with other departments to resolve customer issues and ensure timely delivery of orders

Maintain customer records and update account information as needed

Identify and escalate any potential issues or concerns to the appropriate team members

Proactively follow up with customers to ensure their satisfaction and address any additional needs or concerns

Continuously strive to improve customer service processes and procedures

Qualifications:

High school diploma or equivalent; college degree preferred

Minimum of 12 years of experience in customer service or a related field

Excellent communication and interpersonal skills

Strong problemsolving and decisionmaking abilities

Proficient in Microsoft Office and experience with CRM software

Ability to multitask and prioritize tasks in a fastpaced environment

Strong attention to detail and organizational skills

Experience in the construction or building materials industry is a plus

Why Work for Us:

At Paradise Architectural PANELS & STEEL we value our employees and believe in providing a positive and supportive work environment. As a member of our team you will have the opportunity to grow and develop your skills while making a meaningful impact on our companys success. We offer competitive salary and benefits packages including health insurance retirement plans and paid time off.

If you are a dedicated and customerfocused individual with a passion for providing exceptional service we encourage you to apply for our Customer Service Representative position. Join our team and be a part of our mission to provide topquality products and services to our valued customers.

Remote Work :

No