Senior IT Engineer MSP Level 2

This is a remote position.

• Providing technical support troubleshooting and managing network security.
  
• Responsible for networking including but not limited to setting up and managing switches firewalls and routers.
  
• Work primarily with clients to provide support for their IT infrastructure and maintain the uptime of their systems.
  

Requirements

• Experience in troubleshooting and resolving a wide range of technical problems
  
• Expertise in Information Technology and Technical Support
  
• Strong knowledge of Network Security Protocols and Solutions
  
• Expertise in Networking including but not limited to setting up and managing switches firewalls and routers.
  
• The ability to analyze and diagnose complex technical issues and bugs
  
• Strong ability to communicate technical information to nontechnical audiences
  
• Experience providing MSP level 2 support or equivalent experience
  
• Good timemanagement and multitasking skills
  
• Relevant qualifications and certifications suitable for the job
  
• Excellent organizational skills and attention to detail
  
• Good customer service skills and experience in dealing with clients
  

• Cyber: Threatlocker SentinelOne DNS Filter Todyl SASE Microsoft Defender
  
• Tools: Autotask IT Glue Kaseya/Datto Backup Exclaimer Dropsuite
  
• Equipment: Ubiquiti UniFi Cambian Networks Windows Server HyperV Synology Microsoft 365 admin Windows 365 admin Google Workspace admin Dropbox Business admin
  
• Telephony: 3CX MS Teams RingCentral Aircall
  

Benefits

• Australian clients and Australian hours (giving you great experience and an early finish!)
  
• Work from Home Allowance
  
• HMO for you AND a dependent from Day 1
  
• 20 Days Annual Leave and 5 Days Sick Leave
  
• Government Statutory Benefits
  
• 13th Month Pay
  
• Computer Equipment
  
• Opportunities for growth
  
• And of course a competitive salary