IT Onboarding Technician
Posted on :
22-03-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
About us
At TechMD we believe that happy employees lead to a better work environment which in turn leads to a better experience for our customers. We re constantly working to improve company culture whether it s through companywide events or smaller daytoday things. We also have exciting opportunities for employees to get involved in the community through volunteering and fundraising initiatives.
Position Overview
The Client Onboarding Specialist I s primary responsibilities are to apply the processes and procedures required to deploy our core tools across a client s environment. They meticulously collect information and document the environment to ensure the success of the reactive and proactive customer support teams. The ideal candidate is highly focused comfortable in a fastpaced environment and has excellent listening and critical thinking skills. Client Onboarding Specialists should have a working knowledge of common business networks and systems excellent customer relationship skills and be motivated to grow and maintain IT knowledge through vendor and industry training.
Primary Responsibilities
Executes documentation process according to TechMD standards via Microsoft products.
Uses MSPcentric applications to set up and maintain documentation monitoring and management of client assets.
Documents and tests alerting of standard business networking equipment (firewalls switches NAS etc.)
Ingests physical and virtual servers into managed toolsets.
Ingests desktops and portable computers into managed toolsets.
Conducts oneonone client interviews for the purpose of documenting key internal roles and functions of their business.
Confidently presents themselves as a customer advocate while leading clients though our proven process.
Provides additional support to internal resources to clarify customer assets and redocument as necessary.
Leads internal knowledge transfer sessions with our support teams.
Requirements
Outstanding customer service skills
1 years Managed Service Provider experience is desired
A certification or similar collegelevel IT classes desired
Ability to explain complex IT methodologies and technology in plain terms.
Proven time management skills
Desire to look beyond the task list and investigate client infrastructure uniqueness
Candidates must be local to Auburn MA area.
Benefits
Medical/Dental/Vision Insurance
401k with match
Generous paid leave policies
Life Insurance and ShortTerm Disability coverage
Performancebased incentive compensation
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
