Administrative Assis....
Administrative Assistant Customer Service
Posted on :
22-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2653699
Lovibond based in Sarasota FL seeks a Customer Fulfillment Specialist to become part of the Lovibond team and help us in our commitment to putting customers first by providing excellent service and great product experiences.
Responsibilities :
- Communicate with customers via email video calls and telephone to successfully maintain and improve the customer experience.
- Review incoming customer purchase orders for completeness and accuracy.
- Research and resolve order errors for further processing.
- Enter sales orders into the ERP system.
- Respond to inquiries regarding pricing and product availability.
- Complete all sales orders according to company policies.
- Generate pick tickets for the warehouse.
- Prepare other orderrelated documentation.
- Generate and send order acknowledgements indicating expected ship dates pricing anticipated delays payment terms and quantities.
- Work with production sales warehouse or delivery personnel to trace or accelerate shipments.
- Complete customer followup communication to ensure order and service expectations have been met.
- Maintain customer information and enter leads and new contacts into CRM software.
- Backup other customer service personnel as required.
- Communicate other opportunities to internal customers.
- Recommend merchandise or services that will meet or improve upon customers needs.
- Handle a variety of sensitive and confidential information.
- Maintain a safe work environment by following standards and procedures.
- Perform other related duties as assigned.
Requirements
Experience Skills and Knowledge:
- High School diploma or GED.
- Bilingual in Spanish is highly preferred.
- Excellent communications skills both written and verbal.
- Prior experience entering data into a database or computer software.
- Experience with daily office tasks such as answering phones sending faxes or filing documents
- Knowledge of ERP software preferred (Traverse)
- Possess a high level of organization reliability and attention to detail.
- Adept at maintaining a professional manner in all customer interactions both internal and external
- Selfstarter with the ability to work under pressure to meet deadlines
- Quick learner who is able to work independently. must be accurate and repeatable
- Proficient in Microsoft Office Suite or related software
- Demonstrated ability to work in a team environment comfortably and effectively
Benefits
Benefits:
- Medical Dental and Vision Insurance. Eligibility for insurance is the 1 st day of the month following the date of hire.
- 401k program with up to 5% company match eligible at the start of the first quarter after twelve (12) months of employment.
- Short Term Disability Insurance
- Long Term Disability Insurance
- Life Insurance
- Tuition Assistance Program
- Nine (9) Holidays
- Annual Sick & Bereavement Leave
- Annual Wellness Leave
Experience, Skills, and Knowledge: High School Diploma or GED. No Experience necessary. Entry level. Basic math skills to count accurately and track inventory. Proficient with computers; Microsoft Suite: Outlook, Word, Excel, PowerPoint. Proficient written and verbal communication skills. Must be detail oriented and able to perform job functions accurately. Able to follow verbal and written instructions and complete assigned tasks in an unsupervised manner. Committed to delivering results; being solutions oriented; having good organizational skills and the ability to multi-task. Adept at maintaining a professional manner in all customer interactions both internal and external. Demonstrated ability to work in a team environment comfortably and effectively.
Employment Type
Full Time
Company Industry
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