ILMM intelligence last mile monitoring Engineer

OPT1: Clientbranded

Job Ad Title: ILMM Engineer Day Shift Remote Setup

LinkedIn: ILMM (intelligence last mile monitoring) Engineer

Revolutionize Your Career: Join the Vanguard of IT Innovation

Step into the future of IT innovation alongside a true trailblazer! Our client stands as a visionary in the industry reshaping the landscape of networking and security with cuttingedge cloud solutions perfectly aligned with Gartner s SASE frameworks. Joining our clients esteemed team isnt just a career move its a journey into the heart of technological advancement. Imagine the pride of contributing to a company that has soared to Unicorn status with a valuation surpassing $3 billion and a Centaur status with over $100M in annual recurring revenue (ARR) in 2022. With a global presence and a legacy of disrupting the market youll be part of a dynamic forwardthinking community where every success is celebrated as a collective triumph.

A Preview of Your Role

Be part of our client s team as an ILMM Engineer. Monitor system uptime troubleshoot issues engage with customers and contribute to team building. Ensure seamless connectivity and security playing a vital role in shaping the future of networking.

Navigate Your Future with Us

Forge Your Path: Essential Skills

• English proficiency: C1C2 level (MUST)
  
• 13 years of experience supporting and monitoring network systems
  
• Ability to work 24/7 shifts and provide oncall support as required
  
• Background as an experienced Support Engineer (tier 12)/IT sys admin/NOC/Network Operations Engineer in web/network/information security companies
  
• Excellent oral and written communication skills
  
• Strong computer skills with a focus on networking TCP/IP Firewalls and proxy servers
  
• Experience with ISP DNS DHCP NAT HTTP/HTTPS
  
• Ability to read applicative system logs and search for relevant root causes of issues
  
• Exceptional troubleshooting abilities and a passion for diving into complex technical problems in real production environments
  
• Experience working with Cloud and SaaS (Software as a Service) technology providers
  
• Familiarity with network and security protocols and standards
  
• General networking knowledge such as MTR Wireshark troubleshooting TCP/IP CISCO Fortigate
  

Drive Success: Your Role

• Work in a shiftbased team 24/7/365
  
• Own and manage Cato production system uptime and functionality including troubleshooting and identifying solutions to resolve various system/network issues
  
• Engage with concerned teams/persons to identify and solve issues
  
• Engage investigate and periodically follow up with customers about service status
  
• Track and monitor system status and identify both areas of concern and growth opportunities
  
• Mitigate outages and system malfunctions to ensure no customer effect and prepare escalation by priority/urgency for Engineering team
  
• Engage with 3rd party service providers for resolution of network/system issues
  
• Provide highertier support for Cato s customer issues related to last mile issues
  
• Contribute to building improving and expanding Catos NOC team
  
• Train and assist team members to address knowledge gaps
  
• Take part in ongoing projects and customer onboarding processes
  
• Conduct Welcome calls with customers to introduce the service and assist with onboarding process
  
• Act as a focal point for Cato s support/field Engineering by understanding business use cases
  
• Contribute to continual service improvement by challenging reviewing updating and creating processes and procedures to drive operational excellence
  

Fuel Your Success: Perks Await

• 5 Days work week
  
• Prepaid medicine
  
• WorkItems provided
  
• Indefinite term contract
  
• Extra vacation leave
  
• Direct exposure to clients
  
• Career growth opportunities
  
• Diverse and supportive work environment
  
• Prime Office Locations
  
• Upskilling opportunities with Emapta Academy
  

Welcome to Emapta Colombia!

At Emapta youre not just joining an industryleading outsourcing provider; youre becoming part of a community that celebrates the rich cultural tapestry of Colombia. Our track record of success and diverse international clientele across various industries provide a solid foundation for your career. With over 700 global partners preferring to open remote jobs in the country our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad.

Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities all at your fingertips. Emapta isnt just a company; its a community that values the balance between work and life. Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America.

#EmaptaExperience