Burglary Monitoring Specialist

Position: Burglary Monitoring Specialist

Location: Richfield MN

Job Description

Roles and Responsibilities:

Analyze burglary trends to identify locations and markets that may be targeted.

Gather and analyse different sources of data.

Build various data visualization reports to communication and share information across a variety of stakeholders.

Assist in the development of reporting/dashboard templates.

Analyze method of operation that subjects targeting locations may utilize and provide recommendations to deter burglary attempts or identify ways to catch subjects before losses occur.

Monitor CCTV for anomalies in locations that may indicate subjects are preparing to burglarize our locations.

Alert the crisis response team of incident(s) and escalate as needed to oncall teams to coordinating ongoing response support.

Report suspicious behaviour to critical partners as per SOP.

Research active alarms for potential burglaries and other emergencies in progress and report to a variety of partners as per SOP.

Contact field Asset Protection leaders to support burglaries in progress and work with local responding Law Enforcement Officers.

Prepare and disseminate incident summaries/narratives to all the appropriate support teams.

Complete daily/nightly requests tracker and communicate in a timely manner with those requesting Overnight Monitoring services.

Maintain the Overnight Monitoring teams communication distribution lists.

Prepare and complete daily/nightly performance metrics reports and distribute appropriately.

Other duties as assigned in support of the overall Global Threat Detection and Response program.

Basic Qualifications:

1 year of customer service experience

2 years of Microsoft Office 365 applications (Excel PowerPoint Outlook Word) experience

Strong Verbal and Writing Skills

Strong technical background and aptitude

2 years of Public Safety Retail Operations Distribution Centre Asset Protection Call Centre or related experience

1 year of Data Analyst experience

Experience in corporate role supporting field operations

CCTV Experience

Alarm monitoring experience

Fluency in Spanish or other language