Partner Success
Partner Success
Posted on :
21-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2651447
About Company
The company aspire to build the rails to connect the legacy financial sector with financial innovators through a simple and powerful
bankingasaservice (BaaS) platform. They are a dynamic and rapidly growing organisation focused on revolutionising the financial industry. The innovative solutions combine cuttingedge technology with a customercentric approach providing businesses with streamlined financial
services. We are looking for a partner success representative who will help us provide an enriching
customer experience.
Responsibilities
Coordinate with multiple stakeholders across Product Tech and Business teams to
understand the platforms systems and architecture for information process flow.
Evaluate and prioritise opportunities for improvement by quantitative and qualitative
insights generated by ticket journeys survey out calling etc.
Basis opportunities identified look at ways to prevent the issue from happening and
subsequent need for customers to reach out to us for resolution.
Manage customer tickets Service Level Agreement (SLAs) and provide resolution
Maintain the ticketing decision paths templates in the Customer Service ticketing tools;
regularly reviewing to ensure accuracy and relevancy.
Qualifications
Bachelors degree in any field.
26 years managing people in a high tech/customer success environment.
Background in Customer Service operations.
Intuitive understanding of customer experiences with ability to quickly assess the
situation and identify solutions to improve/fix
Ability to quickly adapt to changing priorities and generate innovative solutions in an
extremely fastpaced environment.
It s a plus if you have
Worked with a Tech product company/startup
Knowledge of databases and network environment
customer service,ticketing,creative problem solving,fintech
Employment Type
Full Time
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