Office Manager

Office Manager (Full Time)

Hatched Talent Solutions is the Talent Partner for MJP Electrical Services Ltd. The team are building a unique electrical company known for responsive communication, high workmanship standards, and reliable service. With ambitious growth plans, MJP Electrical aims to establish itself as the go-to electrician in the Bristol, Bath, Gloucester and South Wales region while maintaining our reputation for excellence.

Your part in our vision

Are you conscientious, motivated and eager to add to your existing skillset and professionally ready to help us continue to keep growing at our current fast pace?

You'll be an integral part of the business. Along with excellent computer skills, this position calls for exceptional standards of written English and Maths. Accuracy and numeracy, together with common sense, initiative and the ability to prioritise your workload, whilst efficiently multitasking are crucial elements within the challenge of this position.

Without you and your skills, running the company successfully is impossible. As the Office Manager, you will be overseeing the team and ensuring the smooth running of the daily operations. With your friendliness, proactivity and efficiency we can make sure that MJP is the go-to electrical company in the region.

Responsibilities include...

HR Admin

Assisting with recruitment and interviewing

Verifying new staff information, DBS checks, reference checks

Onboarding new staff

Regular Personal Development Reviews with Engineers and office staff.

Employee incentive ideas

Scheduling employee training

Entering employee records into the company database

Liaising with the local colleges with regards to our apprentice engineers

Liaising with schools regarding work experience.

Minute taking

Updating employee holiday and sickness records

Handing confidential information

Any other duties that maybe reasonably required for the role.

Health and Safety Polices and Processes

Finance Admin

Bookkeeping

Chasing Invoices

Reconciling Purchase Orders/Invoices

Creating Spreadsheets

Ordering office supplies

Payroll

Ad hoc duties

Business Administration

KPI - Data entry and reports

Updating SOP's for our Operations Manual

File organisation

Account applications

Professionalism: Overseeing the smooth running of the daily Operations

Working closely with the engineers and the office team.

Have a strong understanding of the services we offer and a good general knowledge.

Speaking to customers in a friendly and informative way

Reporting to the Operations Manager & Directors

Escalate feedback from any unsatisfied customers to the Operations Manager

Attending regular performance meetings

Problem solver.

Communicating with customers

Covering staff holidays/sickness will include.

Answering incoming telephone calls in a timely, polite manner

You'll be able to identify potential problems before acting to prevent them from happening.

You'll take pride in resolving issues raised by customers efficiently.

Showing empathy and understanding a situation from someone else's perspective is an important quality.

You'll have strong communication skills.

A proven history of developing working relationships, and you'll be confident instructing engineers.

Communicating clearly, listening carefully and writing detailed instructions are second nature to you.

Scheduling jobs (Covering staff holidays/sickness will include)

Accurately logging all new enquiries and service requests in the company systems

Scheduling new jobs immediately in a suitable time slot for the engineers

Preparing and managing the weekly engineering schedule

Building a good rapport with the engineers in the field.

Experience and Qualifications Required:

5 years of Administration and Customer Service experience (required)

Experience working in a fast-paced environment.

Office Management / Lead

Previous experience working in a senior or supervisory role would be highly beneficial.

Having structure in the way you work and being well organised are essential qualities.

Scheduling experience in a similar role

Expert using Microsoft Office applications such as Word and Excel, including Apple.

Personal Attributes:

Self-motivator used to working independently and managing your day to day work

Systematic approach to daily tasks

Highly organised

Problem solver

Using own initiative

Continuous improvement mindset

Passionate about customer care

Resilient and able to work under pressure

Friendly and outgoing

Ability to approach work with a positive attitude

Excellent verbal and written communication skills

The ability to become an expert in our in-house computer system and the services we offer

Full UK driving licence

What We Can Offer in Return:

• Training courses to help you develop in your role
• Team fun days and evenings out
• Pension scheme
• Gym membership
• Private medical insurance
• Free onsite parking
• Casual dress code

Full-time, Permanent

.30k - 35k per year

20 days' holiday plus bank holidays pro rota

Office Hours: Monday - Friday 8am-5pm (will move to Hybrid)