Email Chat Representative

The Detroit Economic Growth Corporation (DEGC) is a private nonprofit
organization leading the economic revitalization efforts for Detroit
the most exciting urban recovery in the country. The DEGC works closely
with the City of Detroit and other partners to support existing
businesses and bring new companies and investments to the city. DEGC
designs and implements innovative solutions that drive investment
create jobs and build the economy through solid publicprivate
collaborations. The DEGCs commitment to integrity transparency and
professionalism permeates the organization and undergirds our stature as
the economic development authority for the City. The DEGC provides
staff services to Detroits public development authorities including
The Downtown Development Authority The Detroit Brownfield Redevelopment
Authority The Economic Development Corporation The Eight Mile
Woodward Corridor Improvement Authority the Neighborhood Development
Corporation the Local Development Finance Authority and the Tax
Increment Finance Authority.

DEGC works tirelessly to advocate for inclusion and opportunity for
individuals from all walks of life who do business in the City of
Detroit. We strive to develop programs that stress economic inclusion
for every business within our city from startup to beenup and beyond.
Our employees are committed to public service and put the interests of
those we serve above selfinterests. As our main asset it is imperative
that our staff is not only diverse but also representative of the
population we serve.

Tasks

• Respond to customer inquiries and concerns via email and chat in a professional and timely manner
• Provide accurate and helpful information about DEGCs services mission and initiatives
• Assist customers with navigating the DEGC website and accessing resources
• Address customer feedback and escalate issues to the appropriate department when necessary
• Maintain a positive and helpful attitude while representing DEGC in all communications

Requirements

• Excellent written communication skills in English and French(Quebec)
• Experience in customer service or sales role preferred
• Ability to multitask and prioritize in a fastpaced environment
• Familiarity with email and chat platforms
• Strong problemsolving skills and attention to detail)

Benefits

• Health
• Dental
• Life and AD&D Insurance
• Employee Wellness and 401k plans
• Paid Time Off