Sr ServiceNow Engine....
Sr ServiceNow Engineer
Posted on :
19-03-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
19-03-2024
Job Description
Req ID : 2642943
Position Description
Job Title:
Sr ServiceNow Engineer ServiceNow Platform
Business Segment/Department:
EEO Category:
Purpose of Job:
The Technical Lead will serve as a key technical resource participating and providing oversight of the configuration development support and maintenance of the ServiceNow Platform. Maintains a high level of fluency in ServiceNow design and development principles. Works with key stakeholders to develop enterprise business solutions for our customers leveraging ITIL processes and best practices.
Major Responsibilities
Serve as Lead ServiceNow application developer responsible for implementing/using Optum s Dev & Ops and overall best practices as pertains to workflows integration configuration customization orchestration access controls etc.
Provides oversight for all development work within designated Scrum team ensuring timely and highquality delivery from the development resources
Ensure overall systems availability via good design implementation of Optum s Dev & Ops and overall best practices development centric testing promotion discipline
When engaged by Operations assist with root cause analysis and resolution of production Incidents.
Collaborates with QE team to ensure proper test cases are defined and executed
Work with Capability Owners to translate their business requirements into actionable development tasks
Assists Scrum Master and Capability owners with the prioritization of Features User Stories and associated timelines for delivery for Platform Maintenance Initiatives.
Assists other Software Engineers on assigned Scrum team with accuracy of estimates comprehension of tasks and provide peer reviews of completed work.
Partners with Scrum Master and developers on the assignment of development tasks such as coding testing debugging and analytics to team members
Serves as a technical lead contributing to and directing the development efforts of assigned Scrum team
Mentors junior and midlevel Software Engineers to allow for skill/knowledge development through advice coaching and training opportunities.
Works with team members to review new and existing code and/or perform unit testing
Prepare and execute unit test cases and test scripts support user acceptance testing.
Proactively stay on top of new capabilities in the platform and educate team members and customers.
Participates in recruiting interviewing and hiring of new software engineering resources
Maintains expert level understanding of ServiceNow
Required Qualifications:
Bachelors degree or 5 years of equivalent experience
Experience leading other engineers
5 years of ServiceNow development skills
5 years of experience with ITSM processes (Incident/Problem/Request/Change management)
5 years of experience with WebServices AJAX Business Rules SOAP REST SSOSAML Setup and Integration of ServiceNow to Other Applications
5 years of experience customizing ServiceNow using UI Pages UI Macro & CMS using CSS HTML Jelly Angular 1.5
Preferred Qualifications:
ServiceNow IT Service Management or other relevant ServiceNow certifications
Prior Tech Lead experience
Demonstrated knowledge of application design application development and implementation.
Understanding basic full stack development concepts
Excellent human relations skills to effectively interact with management peers business partners and vendors
Experience with maintaining automated testing scripts
Experience with Selenium
Selfstarter
Competencies and Best Practice for High Performers
Software Engineering:
Demonstrates ability to quickly learn and appropriately apply modern technologies to solve engineering
Designs develops and implements solutions that exemplify modern software engineering practices
Reuses and/or develops for reuse complex components or capabilities to solve complex problems and needs
Enhances system design/architecture to simplify and improve resiliency in system interactions and dependencies
Contributes to or helps drive architecture/design technology and tool decisions and implementations
Implements and continuously improves agile software delivery code management and operations practices
Mentors junior team members in modern engineering practices technologies and patterns
Maintains current perspective on technology trends applying that to personal and team capability growth
Lead code reviews
Customer Centric/Design Thinking:
Actively engages with users and customer feedback processes to improve personal and organization understanding of business market and customer s perspectives.
Considers the user experience business impact and solution objective when participating in or leading feature/capability elaboration backlog grooming design and development of solutions
Demonstrates understanding of cost of quality (correctness usability availability) and ensures customer/market quality requirements are addressed in solution requirements and designs
Technology Acumen:
Has knowledge of technologies and expands that knowledgebase when necessary
Understands what interdependencies exist and operates within them
Stays current on trends within own domain and incorporates best practices into work
Business Acumen:
Provides ideas on how technology can improve business processes
Incorporates business objectives when evaluating processes to remove redundancies and waste
Recommends solutions for multiple channels
Understands the financial implications of software (cost and benefits for both engineering and operations)
Technology Security Standards:
Explains security standards to others
Identifies applicable security/data standards when reviewing requirements and recommends controls to ensure compliance
Identifies applicable security/data standards when reviewing requirements and recommends controls to ensure compliance
Analytical:
Breaks complex topics into meaningful chunks of information
Sorts through large amounts of data to assess for relevancy
Seeks out multiple sources to gather information
Identifies cause and effect relationships between known and unknown variables
Problem Solving:
Validates Assumptions
Assesses dependencies
Acts in a fair and honest manner consistent with the Company s Code of Conduct
Treats others with respect and maintains high standards of personal integrity
Quality Management:
Adheres to quality control guidelines and practices
Coaches and provides feedback to others on development of problemsolving skills
Tracks identifies and promptly reports issues that may affect solution quality and brings forward improvement recommendations
servicenow design,technology,coding,scrum,servicenow development,debugging,code,workflows,test cases,management,quality management,selenium,servicenow,customization,testing,customer feedback processes,configuration,technology security standards,agile software delivery,optum's dev & ops,integration,problem solving,orchestration,full stack development,access controls,itil processes,unit testing,root cause analysis
Employment Type
Full Time
Company Industry
Key Skills
- ASP.NET
- Health Education
- Fashion Designing
- Fiber
- Investigation
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