Sales Trainer

• Monitoring and auditing calls made by admission counselors.
  
• Share feedback with the team and managers.
  
• Providing employees with relevant Quality Control training QA training.
  
• Take initiative for process improvement and to improve call quality.
  
• Conduct callcalibrations.
  
• Creating and updating sops.
  
• Conduct training for new and current sales associates and develop individualized training plans for underperforming salespersons.
  
• Schedule orientations and related training events for individuals and teams.
  
• Observe sales encounters and determine the training needs for individuals and/or sales teams.
  
• Improve training techniques when need to meet the unique demands of cases.
  
• Stay updated with current market trends and the changing demands of the sales environment.
  
• Endto End ownership of Sales teams training requirements (new joiner as well as refresher training).
  
• Proactively conduct skills gap analyses to identify areas of improvement.
  
• Show visible & measurable impact of training programs.
  
• Conduct effective training sessions on soft skills topics deploy a wide variety of training methods.
  
• Monitor and evaluate training programs effectiveness success and ROI periodically and report on them.
  
• Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior through quality audit / innovative method.
  

Requirements

• Excellent written and spoken communication skills.
  
• Proven experience in call quality analysis.
  
• Approachable and vibrant personality.
  
• Must be a team player with the ability to work independently prioritize tasks and meet targets/deadlines.
  
• Basic proficiency in MS Office Suite (Outlook Word Excel) is preferable.
  

Benefits