Technical Support An....
Technical Support Analyst
Posted on :
19-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2640300
Title : Technical Support Analyst
Location : Richmond VA 23219
Client : Virginia Information Technology Agency
Note : This is a hybrid position 3 days onsite and 2 days remote. so Local candidates required due to onsite requirement.
Job description :
- The SCC seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and assigned to Helpdesk analysts as needed.
- The Helpdesk Analyst will possess excellent communication and customer service skills displayed though verbal and written communications. They will also have the ability to assimilate and effectively communicate information both verbally and in writing about microcomputer hardware and software.
- The Helpdesk Analyst will also have the proven ability to establish and maintain effective professional working relationships with Commission staff following best practices of customer service principles.
Required Skills and Experience:
- Minimum 2 Years Recent experience in a fulltime Help Desk/Technical Support position.
- 2 or more years of experience entering information and working with a trouble ticket issue tracking system.
- Excellent verbal and written communication skills.
- Experience and proficiency with Microsoft Visio SharePoint and Office applications.
- CompTIA A Certification.
- Experience with Symantec s Altiris and Ivanti s Service Desk.
About Us:
TriForce is one of the fastest growing companies in the Philadelphia region by receiving the award 5 times and 3 times (Ranked #) on In c. 5000 fastest growing companies in the USA. TriForce Consulting Services In c. is an established consulting services firm offering innovative solutions to Government and Commercial sectors.
We specialize in building customized software applications solutions such as knowledge management systems business intelligence data analysis database support and maintenance data warehouse implementation and support systems architecture and systems integration for our clients. Our technical competencies are in Java.NET SharePoint PHP Business Intelligence (Cosign Data Warehouse) mobile applications platforms (iPhone iPad Android Blackberry) and various other technologies. We also specialize in providing resources to manage infrastructure projects.
TriForce is one of the fastest growing companies in the Philadelphia region by receiving the award 5 times and 2 times on In c. 5000 fastest growing companies in the USA.
Minimum 2 Years Recent experience in a full-time Help Desk/Technical Support position. 2 or more years of experience entering information and working with a trouble ticket, issue tracking system. Excellent verbal and written communication skills. Experience and proficiency with Microsoft, Visio, SharePoint and Office applications. CompTIA A+ Certification. Experience with Symantec s Altiris and Ivanti s Service Desk.
Employment Type
Full Time
Key Skills
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