Network Monitor Agents

Red Ember Recruitment is currently recruiting Network Monitor agents in Cape Town.

• Excellent verbal and written communication skills.
  
• Understanding how to deliver quality service while adhering to servicelevel agreements. (SLAs) in a fastpaced environment.
  
• Follows and implements service delivery processes and procedures.
  
• Stay informed of customer support processes.
  
• Updates process and procedure documentation as needed.
  
• Managing maintaining and ensuring the accuracy of the Monitoring Systems.
  
• Generate reports that track service availability and performance of all managed and monitored systems and services.
  
• Logging of all service outages or interruptions.
  
• Follow up on the status of any logged and escalated outages.
  
• Keep customers and management informed on status updates on issues complaints and escalations and document these actions on tickets.
  
• To develop a good allround understanding of systems and networks
  

Requirements

• Grade 12 is required
  
• A relevant tertiary diploma or degree will be beneficial (IT)