Associate Customer Relations - Philippines Based Role

About the Role

A leading developer in the Philippines is seeking a passionate and customercentric Associate Customer Relations to join their growing team. In this role you will be the primary point of contact for homeowners (vecinos) and play a vital role in building strong relationships ensuring their satisfaction and resolving any concerns they may have.

Responsibilities

• Account Management:
  
• Be the main point of contact for vecinos fostering open communication to build trust and longterm relationships.
  
• Address vecino inquiries requests and complaints through various channels including email phone and inperson meetings.
  
• Manage accounts from the turnover of signed Contract to Sell (CTS) and presigned Deeds of Acceptance (DOAs) to the final delivery of the property title in the vecinos name.
  
• Cultivate strong relationships with key stakeholders to ensure timely delivery of the property according to specifications and quality standards.
  
• Provide quarterly updates on project progress to vecinos.
  
• Act as a liaison between vecinos and internal teams to resolve any issues efficiently.
  
• Ensure all communications comply with company standards procedures guidelines and policies.
  
• Maintain accurate and uptodate records in databases goal trackers and other monitoring systems for improved team efficiency and evaluation.
  
• Submit reports to the Team Lead as required.
  
• Collection Support:
  
• Collaborate with the collection support group to ensure annual collection targets are met.
  
• Facilitate communication between vecinos and the collection support group regarding their bank loan application status.
  
• Proactively identify and reach out to accounts with delinquent payments unresponsiveness or noncompliance with requirements.
  

Requirements

Qualifications

• Bachelors degree in Business Administration Customer Service or a related field (preferred)
  
• Minimum of 1 year of experience in customer service or account management
  
• Excellent communication interpersonal and relationshipbuilding skills
  
• Strong problemsolving and conflict resolution skills
  
• Highly organized and detailoriented with a commitment to accuracy
  
• Proficiency in Microsoft Office Suite (Word Excel PowerPoint)
  
• Ability to work independently and as part of a team
  
• Positive attitude and a passion for providing exceptional customer service
  

Why Join Us

At this leading developer you will have the opportunity to make a positive impact on peoples lives by ensuring a smooth and positive experience for homeowners. You will work in a supportive environment with a team committed to building vibrant communities and exceeding customer expectations.