Senior Vice President SVP

The Senior Vice President (SVP) of Patient Service Center Operations is a pivotal role within the executive leadership tasked with overseeing all facets of service delivery within Pharmaceutical clients Patient Service Centers (PSC). This includes spearheading program initiation continuous management and leading assigned PSC teams.

The SVP will direct strategic planning and control over a range of programs ensuring an indepth understanding of each programs elements and capabilities. This role is crucial in achieving specified metrics and surpassing client expectations maintaining program integrity and compliance with all relevant regulations and business protocols.

Acting as the foremost executive liaison for PSCrelated client inquiries the SVP predominantly directs and coordinates through various management levels to promote efficient and effective operational performance across different sectors such as Client Services Specialty Pharmacy Services Project Implementation Business Operations and Technological Advancements.

The SVP is tasked with regularly assessing program outcomes and client relations providing strategic advice to enhance future PSC undertakings. This position is directly accountable to the President of the Pharmaceutical client s organization.

Responsibilities

Oversee comprehensive management of the Patient Service Centers full scope of operations encompassing Client Services Specialty Pharmacy Services Technological Solutions Project Implementation and Business Administration.

Manage and evaluate organizational financials defining and tracking key performance indicators to assure quality service and adherence to contractual obligations.

Provide guidance and leadership across a range of client service programs ensuring operational and relational excellence within the team.

Arrange and lead regular client meetings to discuss program developments and referral processes and handle any issues or escalations.

Guide the development of training materials operational procedures and instructional guides to enhance team performance and operational efficiency.

Engage in strategic dialogues across leadership teams to pinpoint and leverage opportunities for operational improvement and enhanced patient care.

Offer support and insights in response to client feedback on strategic initiatives encompassing program design market dynamics operational guidelines and technological enhancements.

Ensure the preparation and delivery of comprehensive presentations to both internal and external stakeholders detailing program adherence patient care strategies operational successes areas for improvement and quarterly business reviews.

Direct and monitor the Specialty Pharmacy operations ensuring alignment with service expectations and compliance with regulatory standards.

Oversee the Implementation team ensuring efficient coordination and management of new initiatives programs and services.

Maintain consistent operational standards across all programs focusing on team performance and the management of operational challenges.

Act as an influential leader offering strategic direction and fostering collaboration across complex organizational structures while embodying our clients core values.

Promote a strong organizational culture championing the values of both our clients and their customers encouraging staff engagement and satisfaction.

Perform additional duties as required.

Requirements

Required Qualifications

Bachelor s Degree.

Advanced degree in healthcare business or related field.

Over 10 years of experience in a healthcare management environment.

Demonstrated experience in clientfacing roles within account or program management.

Proven track record in managing teams and personnel.