PennDOT - PS3 A4 SC3 Workstation Specialist District 7

There is one position open.
Please see the complete description.
Start date is ASAP pending a compliant PATCH.

***This requisition requires only a virtual interview via Teams with videoenabled.***
***Client would prefer candidates local to the Harrisburg PA Area.***
***This requisitions current PO is funded through 6/30/24 so use that date in the RTR. Contract end date is dependent on the final schedule and projected needs. Historically additional funding should then last a year and occur from 7/1/246/30/25.***
***Start date for this position is as soon as possible.***
***Do not resubmit candidates from previously released req #s NA5NA5 NA5NA6 NANA10 & NA4NA7.***


This team member will report daily NA% onsite to the 4th floor of The Keystone Building (located at 400 North Street Harrisburg PA 1NA20).
There is metered onstreet/parallel parking in front of and around the building. PennDOT is not responsible for parking costs. The work hours for this position will be 8 AM 4:30 PM ; half hour lunch hour can be taken anytime between11 AM 12:30 PM.

• Dress Code: Business/Casual. No shorts flip flops graphic tshirts etc.. Khakis jeans polos casual athletic shoes are okay.

Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations laptops Macs and all device peripherals (print issues docking issues scanning etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC s that have broken SCCM clients are out of compliance with updates or are reported to have application or operating system issues.


Essential Responsibilities
Monitor incident queues for issues and take ownership and assist customers as required
Keep all support tickets up to date and well documented
As required provided documentation on issue resolution for other teams
Monitor and report on PC issues escalate issues; work with other teams including SCCM Active Directory Security and the IT Service Desk.
Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceDeploying PC s and providing support to end users in a large enterprise environment (1000 PC s ).Required3YearsDevelop test maintain PC images.Required3YearsExperience supporting PC s in a large domain environment.Required3YearsInstall and configure PC hardware and peripherals.Required3YearsRepair PC s by replacing hard drives motherboards memory etc.Required3YearsExperience with security disk encryption and antivirus products on Microsoft Windows PC s laptops and Apple OSx MAC s.Required3YearsKnowledge of Active Directory and experience troubleshooting GPO s and name resolution.Required3YearsExperience with managing profiles and certificates on Microsoft Windows PC s laptops and Apple OSx MAC s.Required3YearsExperience supporting Microsoft Windows PC s laptops and Apple OSx MAC s using remote tools (SCCM remote RDP ARD)Required2YearsApplication Support for MS Office 3NA on Microsoft Windows PC s laptops and Apple OSx MAC s.Required2YearsExperience integrating Macintosh systems into an Active Directory Domain environment.Required1YearsScripting with VBS and PowerShellHighly desired2YearsConfiguration Management Console queries and reporting.Highly desired2YearsSCCM OSD Task Sequences thorough understanding of their implementation and how to create and optimize.Highly desired2YearsExperience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT).Highly desired2YearsMicrosoft Certification.Highly desired2YearsAble to communicate in a clear manner.Desired0Change oriented improve processes and confront difficult circumstances in creative ways.Desired0Demonstrated customer focus; building strong customer relationships.Desired0Effectively evaluate information to make correct decisions.Desired0Strong problem solving skills able to narrow scope of problems eliminate irrelevant information.Desired0Strong team player collaborate with others be open to other ways of doing things.Desired0Interested in emerging technologies demonstrated through training and attending technical events.Desired0
Questions
No.QuestionQuestion1The vendor rate is NA. Do you acceptQuestion2Client would prefer candidates local to the Harrisburg PA Area. Do you understandQuestion3If you elect to please provide your candidates email address and phone number under Summary of Qualifications (seen in the Details tab). This should never be in the resume. Did you do thatQuestion4Resume wise please do not include filler material (e.g. describing a companys core capabilities/description). Please only include relevant info (e.g. what was done at the job/project). Is this reflected in the resumeQuestion5Inaccurate responses to the skills above will result in your company being omitted from future PennDOT requisitions. The skills (and applicable experience) must also be explicitly referenced in the candidate resume. Have you confirmed that the responses to the skills above are accurate and reflect the actual experience the candidate possessesQuestion6This position is 40 hours per week. Is that understoodQuestion7Where does your candidate currently reside (e.g. city state)