Customer Delivery Engineering Technical Leader

JOB DESCRIPTION:

Customer Delivery Engineering Technical Leader

Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise.

Provides leadership capabilities and insight for creation and sharing of intellectual capital influences the Engineering team to improve products actively mentors and develops others.
Thought leader; collaborates cross functionally with internal stakeholders to showcase the value of Cisco services and solutions to customers.
Drives customer technology transitions influencing solution architectures and services.
Builds customer simulations to resolve/validate complex problems and compatibility issues.
Leads creation and dissemination of technical collateral intellectual capital documentation and knowledge transfer.
Provides technical expertise and escalation support in documenting and resolving technical problems found in products and solutions.
Mentors and develops others.

Role Specific Responsibilities:

Contribute effectively to the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development.
Actively mentors and develops others.
Leads the creation and sharing of intellectual property (content training) including digital intellectual property (e.g. scripts software assets) in the most productive manner for various audiences customers.
Interacts effectively with Engineering to solve complex problems identifies serviceability issues and drives resolution of the issues with Engineering and other organizations.
Provides technical expertise and guidance to resolve complex customer problems in support of escalations.
Owner and keeper of our culture.
Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.
Based on project requirements consults and works with customers and Cisco stakeholders to plan design install configure integrate and/or optimize Ciscos suite of products services to accelerate business outcomes.
Supports presale activities and translate business requirements into solution design.

Scope:
Interfaces internally and externally with customers senior leadership other Engineers Partners field personnel CAP Managers and internal engineering departments and product organizations.

Complexity:
Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.

Expertise:
Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 8 years related experience.

Project Specific
Looking for a technical leader (SME in IOSXE and SDWAN) role based out of Austin. Desired Education Skills and Certifications:
BS in a technical field (CS/EE preferred) or equivalent plus 15 years related experience.
CCIE in Route & Switch; Service Provider; or Data Center Technologies Required.
Must have solid Network design skills with strong knowledge of networking fundamentals.
Extertise in Cisco SDWAN solution on Catalyst platforms
Collaborate with clients to understand their business requirements and design robust SDWAN solutions.
Architect configure and deploy Cisco SDWAN components including vManage vSmart vBond vEdges and cEdges.
Ensure seamless integration with existing network infrastructure.
Collaborate with crossfunctional teams including network operations security and project management to ensure successful SDWAN migrations and deployments.
Conduct coordinate predeployment testing across an SDWAN network with complex requirements.
Troubleshoot complex network issues and provide timely resolutions.
Define and enforce applicationlevel QoS policies.
Ensure optimal performance for critical applications across the SDWAN.
Extend SDWAN connectivity to Azure and AWS using cloud SDWAN routers (e.g. CSR routers).
Document solution designs configurations and best practices.
Familiarity with cloud platforms (AWS Azure) and virtualization technologies.
Hands on experience in deploying and supporting Cisco Enterprise SDWAN Routing Platforms
IP Routing Internetworking LAN Switching L3 VPN/VRFLite BGP ISIS OSPF EIGRP interas routing QoS Ipv6 IP SLAs RPVST MST PIM DMVPN GETVPN NetFlow PfR.
Has moderate to advanced knowledge of software programmability automation orchestration virtualization.
Prior Scripting Python and/or Linux experience with REST API is highly desired.
Ability to apply critical thinking to function effectively in ambiguous circumstances.
Successfully communicates difficult concepts. Guides influences and persuades others either internally and externally.

ABOUT Ztek:

Website:

Ztek Consulting Inc is a minority and womanowned business enterprise that leverages a unique blend of human talent machine learning algorithms and artificial intelligence to provide customized talent management solutions for clients. Zteks diversityfocused hiring models have proven successful particularly in hiring veterans. The companys veteranfocused hiring and deployment program ZV.E.T matches skilled veterans with clients needs in various areas.

Disclaimer:

Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race color religion or belief national origin citizenship social or ethnic origin sex age physical or mental disability veteran status marital status domestic partner status sexual orientation or any other status protected by the statutes rules and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment please contact us at Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status immigration status or national origin in accordance with 8 U.S.C. 1324b.