Technical Support Analyst 2 HYBRID

Location: Richmond VA

Duration: 12 Months

Job Description:

The client seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and assigned to Helpdesk analysts as needed.

The Helpdesk Analyst will possess excellent communication and customer service skills displayed though verbal and written communications. They will also have the ability to assimilate and effectively communicate information both verbally and in writing about microcomputer hardware and software.

The Helpdesk Analyst will also have the proven ability to establish and maintain effective professional working relationships with Commission staff following best practices of customer service principles.

Skills:

Skill

Required / Desired

Amount

of Experience

Recent experience in a fulltime Help Desk/Technical Support position

Required

2

Years

Working knowledge of and experience with Windows 10 and Windows 11 operating systems and Microsoft desktop software products including MS Office prod

Required

2

Years

2 or more years of experience entering information and working with a trouble ticket issue tracking system

Required

2

Years

Experience and proficiency with Microsoft Visio SharePoint and Office applications

Required

2

Years

Proven analytical and problemsolving abilities

Required

2

Years

Excellent verbal and written communication skills

Required

2

Years

Ability to work independently with minimal direction and as a team

Required

2

Years

Highly motivated and selfdirected

Required

2

Years

Ability to present ideas in businessfriendly and userfriendly language.

Required

2

Years

Ability to work independently with minimal direction and as a team

Required

2

Years

Highly motivated and selfdirected

Required

2

Years

Knowledge of Active Directory

Nice to have

2

Years

CompTIA A Certification

Nice to have

2

Years

Experience with Symantecs Altiris and Ivantis Service Desk.

Nice to have

2

Years