Chat Customer Support Representative - Croatian - Cluj-Napoca

Position: Croatian Chat Customer Support Representative

Location: ClujNapoca Romania

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Communication via incoming telephone emails and chat with customers in order to solve their issues or inform them about the features of the products
• Customer Order Management
• Secure and deepen client retention contribute to excellent customer support
• Secure that all complaints are being recognized recorded confirmed and solved effectively
• Proactively propose ways to improve the processes
• Adhere to given processes and procedures
• Update the database of customers and document activities
• Reporting the most common issues to the support team for further escalations

REQUIREMENTS:

• C1 written and verbal communication skills in Croatian
• B2 English
• High school diploma or an equivalent
• Excellent customer service and relationship building skills
• High motivation and enthusiastic approach selforganized
• Ability to work in a fastpaced organization
• Good numerical and reasoning skills

OFFER:

• Schedule: full time MondayFriday 8 AM 5.30 PM
• Transportation coverage
• Attractive remuneration package
• First three salaries extended with a signing bonus of 250 EUR
• Holidays: 20 days/year and an extra day after a year
• Contract for undetermined period
• Training: 5 days MondayFriday 8 AM 5.30 PM
• 6 months accommodation if needed
• Up to 200 EUR refund from the first travel to Romania
• After the first year 200 EUR refund for a travel home
• Meal tickets (30 RON/day) approx. 150 EUR net/month
• Private medical package
• Paid professional training
• Internal development opportunities
• Discounts with our current partners
• Gym pass monthly subscription
• Employee assistance/wellbeing program subscription