Community Success Manager

Hey You! Nice to meet you!

As the superplatform for nonprofessional soccer in Europe we bring prolevel experiences (news data gamification) to the megacommunity of 190 million footballers and soccer fans.

We are a startup founded in 2021 in Cologne Germany our team consists of 30 smart and hungry members working on Prematch in our offices in Cologne and Berlin (Marketing & Business Team) or remotely across Europe (Tech & Product Team).

We are supported by partners like Krombacher Flaschenpost Scalable Capital and DAZN but there are still 12 bangers in the pipeline that you can be excited about! Furthermore we are supported by successful investors like Ralf Reichert the CEO of ESL or the entrepreneur Verena Pausder.

Already a good match if you....

• live in Europe
• are involved in amateur football or hold knowledge of grassroots football.
• possess high enthusiasm levels
• have a willingness to learn the mentioned tools or have prior experience with them
• have a customerfirst mindset
• love to interact with people and help them with their problems That fits already Then you should read on :)

Main information

• 100% remote Option (EUwide)
• Start: Immediately (flexible start)
• Scope: 40 hours (full time)
• Areas of Responsibility: Community
• Quick easy & transparent application process

For this we need you

• Provide an enthusiastic support to the Prematch community
• Hold deep understanding of the Prematch target community and the amateur football ecosystem
• Handle queries and transactions with flair
• Collaborate effectively within a dynamic startup team
• Tackle additional tasks as needed with flexibility
• Analyse and continually optimise processes and workflows to drive our startup forwardStill exciting Continue here

Your mission

• Handling customer inquiries with a smile
• Continuously refining our customer service for utmost satisfaction
• Gathering and analysing valuable customer feedback
• Swift response to customer reviews and opinions
• Constantly improving customer service workflows
• Assisting in monitoring customer service KPIs and metrics

What do you need

• Dynamic and persuasive communicator (both orally and in writing)
• Deeprooted customer focus
• Passionate pursuit of solutions and overcoming technical challenges
• Knowledge of our Prematch offerings
• Proactive mindset

Advantage but not a must

• Knowledge of amateur football
• Experience/ knowledge of startup and Apps

Why us

• Be one of the first to make Prematch great
• A salary that stands up to the competition
• Shares (VSOP) for employees you participate directly in success
• Flexible work culture with all remote options
• You will be equipped with suitable IT by us
• Flexible working hours and at least 25 days of vacation per year
• Regular team events and offsites

Right up your alley

Then lets not waste any time! All we need is your current CV. You can easily submit further information about yourself in our short application form. Lisa will then get in touch with you!

We cant wait to find out more about you!