Employer Active
Hi Team
Please find the below requirement
Role: Technical Support Analyst
Location: Richmond VA 23219 (Look Near by Candidates)
Interview Type: Web Cam Interview Only
Work Arrangement: Hybrid
Complete Description: **local candidates required due to onsite requirement.
**Candidate selected MUST work onsite 100% in the first month or so NO exceptions. Then they will work onsite 3 days every week.
seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and assigned to Helpdesk analysts as needed.
The Helpdesk Analyst will possess excellent communication and customer service skills displayed though verbal and written communications. They will also assimilate and effectively communicate information both verbally and in writing about microcomputer hardware and software.
The Helpdesk Analyst will also have the proven ability to establish and maintain effective professional working relationships with Commission staff following best practices of customer service principles.
Skill Required / Desired Amount of Experience
Experience with Symantecs Altiris and Ivantis Service Desk. Nice to have 2 Years
Full Time